Most of Part 1 of the much discussed Care Act 2014 comes into force on that date. It is the most wide reaching reform to community care and social support for the past 60 years.
A new statutory principal of individual wellbeing has been enshrined. The duty on local authorities to promote wellbeing for a specific person, whilst enabling them to participate fully in decisions at every stage where possible is a significant shift.
Currently the care and social system operates a perspective of fitting people into the services available – rather than meeting that person’s needs.
All the support we provide at Home Instead is bespoke and truly person-centred care, to enable individuals to stay and live in the comfort, security and familiarity of their own home. My promise to you is that we will do what we say we are going to do, when we say we are going to. I am confident you will find the service we provide second to none as I am passionate about delivering the highest levels of customer satisfaction. That means, the same CAREGiver will come to visit you on the right day and the right time to carry out the service we have agreed with you. I know this is incredibly important to all our clients and their families. I constantly strive to ensure the level of care provided to each and every client is at the level I would expect for my own loved ones.