Home Instead East Herts and Uttlesford

I am impressed with the caring yet professional approach to providing care to my mother that Home Instead provide. All the carers are very approachable, and my mother very much looks forward to their visits.

I was fortunate enough to have a friend recommend Home Instead. My husband found it very difficult at first to accept that he needs care, and his carers could not have been more understanding and supportive. They are also professional and caring, whilst encouraging my husband to have a more positive outlook. They have made it much easier for my husband to accept the help that he needs. I would highly recommend Home Instead to any friend in need.

I am more than satisfied with the service provided by Home Instead for my 97-year-old mother. She was reluctant at first to accept any help, but once it started she hasn’t looked back.
She loves the caregivers as friends and looks forward to their twice-daily visits.
I live 65 miles away, so I no longer need to worry about her falling in the shower or while going to bed for example.

I am very happy with the standard of care my mother receives in her home. The majority of the carers are considerate and professional. Home Instead always alerts me if there are any problems, no matter how small and I have full confidence that the level of care will remain at a high standard.

I have been with Home Instead (East Herts and Uttlesford) for just over a year and a half. Prior to that, I was with a number of agencies over a 9-year period. Based on my experiences I cannot imagine ever changing again. Home Instead is by far the best. The office staff are very kind and attentive, nothing is too much trouble. They are so good at matching carers to clients and always keep me updated of any changes in good time.
The carers are just wonderful. Always warm and friendly and so caring. I am immunocompromised and never have to worry, all the carers are happy to wear PPE in my home. My life has improved immeasurably since I started receiving care from Home Instead.
I cannot recommend Home Instead enough, their level of care and professionalism is far above anything else I have experienced.

I am more than satisfied with the service provided by Home Instead for my 97-year-old mother. She was reluctant at first to accept any help, but once it started she hasn’t looked back.
She loves the caregivers as friends and looks forward to their twice daily visits.
I live 65 miles away, so I no longer need to worry about her falling in the shower or while going to bed for example.

Since January 2022 my husband has been in the unfortunate position of being hospitalised on four occasions which left us in need of carers to assist in his care.
During that period we have had 3 different companies. The first was good, the second was dreadful and then, I was fortunate enough to have a friend recommend Home Instead.
My husband found it very difficult at first to accept that he needs care, and his carers could not have been more understanding and supportive. They are also professional and caring, whilst encouraging my husband to have a more positive outlook. They have made it much easier for my husband to accept the help that he needs.
Further, because the administration is efficient and supportive, I have had absolutely no difficulty in my dealings with all members of staff. I would highly recommend Home Instead to any friend in need.

Very happy with the support we received. Friendly, responsive and adapted to our changing needs and circumstances by increasing support when needed. All of the staff were friendly and approachable including those at head office and the visiting support workers. I was nervous of having home support and how this might intrude in our home life, but I needn’t have worried, things worked out well. I would recommend Home Instead to anyone in need of support.

The standard of care and especially the feedback on any potential issues is excellent and I am made aware of things that I would otherwise not know about. I have also found the office staff most professional and helpful.

Mum has been cared for by Home Instead since 2019.
The level of care she has received has been excellent, her carers are friendly and nothing is too much trouble for them.
Mum recently had a stay in hospital, some of her regular carers were able to visit and help with feeding and companionship while she was there, she was always very pleased to see them.
The office staff always try to accommodate my needs, very friendly and helpful.
Thank you, Home Instead

We are really pleased with the service provided.
Carers are very good, professional, caring and experienced.
Parents are treated with respect and dignity.
Made life a whole lot easier with the excellent quality of care provided.

The service is reliable and most of the carers are absolutely excellent. They are all good. The ones who are excellent (the majority) use their initiative and are well organized and do everything on the list and also have lovely relationships with my mum. She feels they all really like her and that they are pleased to see her. All of them enhanced my mum’s life. I would definitely recommend Home Instead over any other agency we have used. we have used another local agency which was actually a bit more expensive and provided us with less well-trained staff.