Home Instead is a truly first class home care provider.
We went to them on basis of personal recommendations and were so happy with the service they gave my mother in law.
They quickly realised the extremely difficult emergency situation my family faced with having to look after an elderly relative with Alzheimer's at home, at the same time as caring for two children.
They took a huge amount of pressure off us and introduced a care package within a day or two, allowing us to return to a level of normality and give us some breathing space while we explored longer-term options. They were kind and sympathetic. They get to know the individual and we had full trust in them. I have worked in the care sector myself and Home Instead's model of home care has set the bar higher for everyone - it's how it should be everywhere. Thank you to the directors for being there.
Martin C - Client's relative
“ Thank you all so much for the care you gave our father over the last three years. We could not have hoped for more . The care you gave him exceeded our expectations. You went beyond the call of duty and treated him with unbelievable patience, dignity and tolerance.We shall forever be grateful that you helped us to ensure we achieved his wish to remain home. ’’
Cindy - Client's niece
Finding Home Instead has been one of the luckiest things we have done. They are so very kind and caring and go the extra mile to help and oblige, all with genuine care in their hearts. The peace of mind we now have in knowing that our uncle is being looked after and seeing him so happy in the company of the lovely ladies who have been allocated to look after him is just so reassuring. We cannot thank them enough.
Geoffrey - Client's son
You and your team have been fantastic: my sister and I cannot praise you enough for all that you have done for mum since you came on board a year and a half ago; you have been exceptionally understanding of my mother’s needs and flexible in reacting to events at short notice.
Sally M - Client's relative
Professional, efficient, caring, brilliant. I do not live near to my sister-in-law, although I was visiting as much as possible, using Homecare Instead made a difficult period very easy to manage. I do not know how we would have coped without them. As we needed more help, it was arranged seamlessly, my sister-in-law could remain at home, safe, looked after and cared for. By intelligent people who could be real companions, good for a chat, but also to sort the shopping, cooking, and all manner of things. This agency really does what it says!
Jill - Client's wife
My husband (88 diagnosed with Alzheimer's 14 years ago) has been visited by a Home Instead carer once a week for almost 2 years.
Home Instead were very thorough from the outset; listened to what we needed and took pains to find a good "match" . We have had the same carer all along so I feel confident and my husband feels confident.
The carer is clearly well trained, stimulates my husband, is sensitive to his needs and treats him with dignity and understanding - and has become like one of the family.
I have recommended Home Instead to a fellow carer who is equally impressed!
Michael S (Son of Client)
Home Instead have been a God-send for our family. At a time of particular stress, the Home Instead team have provided support - helping one of my parents to get dressed and to shower but also helping with shopping, doing the ironing and even finding a hairdresser. We couldn't be happier with the service, kindness and support we have received.
Edward - Client's son
I want to thank you for your help over the last eighteen months. Throughout that period your calm and positive approach was always reassuring – particularly to me. The gentleness and resourcefulness of Jason, Adrian and John kept Dad stimulated, entertained and generally content. My mother greatly appreciated the “space” that their time with my father gave to her and, in addition, she thoroughly enjoyed the pampering that Kitty gave to her for the time for which she was with her.
In short we are all agreed that you provided an invaluable service to us: you helped our parents to live at home for as long as possible and at the end helped us to extract them from it with the minimum possible upset.
M H (Daughter-in-law of Client)
My mother-in-law came to live with us at Christmas. We needed help for her - to provide companionship and outings. She has dementia (early!) but is not very mobile and needs assistance. I found out about Home Instead Senior Care by accident and from the first phone call and meeting they have been amazing. Empathetic, helpful and provided carer/help that is so well suited to mother-in-law. We are still shocked (in a good way) I can't say enough good things about them. It has totally transformed her day to day life.
James G, client's son
My father's companion has been little short of a "God send". During his visits, he has not only engaged my father in conversation but has been extremly creative in finding things to do which have included trips to the park and to local museums and art galleries, reading along with my father and persuading to do so as well. The results of which he has recorded for posterity. We are delighted with him and my mother particularly values his visits and the break she gets as a result.
Terezie, Westminter Dementia Adviser
What a great job you did with matching Margaret with Sue. Sue is such a lovely, kind and sensitive lady, and they are a great match with Margaret.
Diana, Client's relative
My thanks to you and all the CAREGivers for arranging such a wonderful birthday party for Suzanne yesterday. It was so good to see Suzanne happy and engaged just as she used to be in the company of her firends and those who care for her so lovingly.
When I remember how Suzanne was early in the year and see her now I realise just how fortunate we were to have found you all at Home Instead to help and support her in this stage of her life. Long may it continue.
Emily and Chris
Thank you so much for everything, we really appreciate all your help. I know it hasn't been easy.
Joan. Client's daughter
I want to thank you for the excellent service you provided, we were delighted and Claire was absolutely great, very knowledgeable, extremely competent and positive.
Jill B - Client's wife
What is special about Home Instead is that it is not institutionalised. They took time to find a good match of CAREGiver for my husband. I feel well looked after by the company too and am more relaxed knowing my husband is enjoying time with his CAREGiver. He is treated with respect and dignity by a carer who is interested in him as a person.
Lady Jane S - Client - London
My two caregivers, Susan and Kelly were both excellent and I would like to thank you again, as I really would have had great difficulty in managing without them at the time.
Their patience and moral support have been invaluable.
VF - Client's daughter
Home Instead have been fantastic. Always at the end of the phone and really helpful in sorting my mother’s care.
Words cannot express how grateful I am for the kindness. help and care you showed to B. Your girls were all so wonderful. Millions of Thanks.
Mrs J.T. Family carer
The Home Instead care team have given us superb assistance which has to be second to none. On the night of the carer's duty she, Susan, and Wimbai the Care Manager who accompanied her, were faced with an extremely critical and totally unexpected situation. Taking charge they handled the matter responsibly and professionally ensuring that their patient was delivered safely into the very necessary care of the medical team at University College Hospital, London. We are so very grateful to them.
Mrs S, Client.
We have used other companies and they told us what we needed. We had no say in the matter. It’s a lot different now we have changed to Home Instead. They treat us like individuals and ask us what we want.
Mrs M. Client’s daughter
I’m very pleased with Home Instead. They are really excellent with my 94 year old mother. They are always punctual and they are the first company to keep sending the same person. I would definitely recommend them