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Registered Care Manager

Dumbarton Full-time 30000 - 34000 per annum Closing date: 01/08/2023

Excellent support and Training

Company Description

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.

Our new office in Strathleven House was opened in October 2021, by owners Chris Dunn and Austin Sweeney.  Chris and Austin opened the new Home Instead Franchise as they wanted to offer better care services across West Dunbartonshire, Argyll & Bute and Arran. 

Job Description

Home Instead West Dunbartonshire, Argyll & Bute and Arran are seeking a full-time registered Care Manager to support the Director Chris in the growth and development of our award-winning care at home services.

This is an excellent opportunity for an ambitious individual to join a growing company which will offer future career growth options for the right candidate to progress as the business expands.

This role will play a vital part in leading the way that home care is provided in West Dunbartonshire, Argyll & Bute and Arran ensuring that our clients receive the best in class quality care and in championing relationship-led, companionship based care in our local community.  The main duties of the role will include:

• Work with Director Chris to grow and develop a high-quality care at home service for older people in the local area.

• Deal with new client enquiries and convert into Care Consultations / Plans including conducting risk assessments to ensure compliance to relevant Care Inspectorate, legal and regulatory requirements.

• Manage a team of field-based employees in the delivery of the highest standards of care including.

• Effectively manage complaints and incidents, conducting investigations relating to the quality of the service and using those findings to continuously improve the service.

• Support the Director to raise awareness of the service in the local community.

• Partner with Director on employee recruitment including interview, assessment, onboarding and training.

• Make effective use of a range of IT systems in support of our recruitment, training, care and quality control processes.

• Promoting a positive culture in line with the Home Instead ethos and values.

• Possess the drive and ambition to build a growing business with a focus on delivery of high-quality, care at home services.

• Understanding of the regulatory responsibilities of a Registered Manager.

• Good knowledge of SSSC Codes of Practice and implication for our business, clients and staff.

• Great interpersonal, communication and influencing skills with the ability to communicate appropriately with all levels of the business and external customers / stakeholders.

• Excellent people management skills with an ability to build effective relationships with staff and peers.

• Be flexible to meet the demands of the business including participating in an on-call rota. Candidates must hold a practice qualification

Within this role, the successful candidate have full autonomy and support from the management team.


• SVQ Social Services and Healthcare at SCQF Level 7, or equivalent. Additionally, must hold or be willing to work towards a management qualification

• SVQ Care Services Leadership and Management at SCQF Level 9, or equivalent. (Support will be provided to attain this qualification)

Additional Information

Some further details on the role.

• This is a Full Time role (37.5 hours per week)

• Salary is £30000-34000 with performance bonus structure in place and salary review yearly

• Annual Leave - starting at 28 Days

• 24/7 Employee Assistance Programme.

• Employee discount Scheme.

Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle. If you have a passion for care and the motivation to help us achieve our ambitions, we would love to hear from you. Home Instead is the world's leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We encourage applications from all sections of the community as we want to reflect the areas in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to PVG


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