FAQ’s

Our motto is ‘To us its Personal’ and we live up to this statement every day.
We provide relationship-led care. Our Care Professionals are matched to clients based on personalities, interests and hobbies, and will consistently see the same clients each time, allowing for genuine friendships and connections to form.
In addition to careful client matching, all visits are a minimum of one hour long, so there is plenty of time to provide high quality care and spend time with the client.
When you join the Home Instead family you have the best of both worlds – all the benefits of a small, community-based business, but backed with over 25 years of global expertise in providing exceptional home care. 86% of our Care Pros would recommend Home Instead as a great place to work, which is industry leading.

We welcome people from all backgrounds and walks of life for their values, enthusiasm, empathy and warm hearts. Care experience is useful but not always necessary as we provide full training to ensure all our Care Professionals gain new skills and are confident to deliver quality care to our clients.

Our Care Professionals receive industry leading, award-winning training to give them the confidence, knowledge and skills to care for our clients. Fully paid training ranges from basic moving and handling, right through to our City & Guilds assured Dementia and End of Life training, and City & Guilds preferred provider Parkinsons courses. We have additional opportunities to gain industry recognised qualifications such as Level 2 and 3 in Health and Social Care, and more!
As a Care Pro at Home Instead you will be completely supported through a program of bespoke training and ongoing education, including opportunities to gain specialist knowledge, helping you to progress your career.

We support our clients with all aspects of their day to day living so they can flourish and remain independent in their own home. The types of care we provide ranges from personal care such as assisting with bathing, dressing and grooming, home help involving preparing a nutritious meal and tidying the home, companionship calls to chat and have fun with clients and transporting them to events or appointments right through to overnight or live in care.

For many of our locations, you will need to be able to drive because some of our clients live in rural areas and need transporting to appointments. However, in some locations (especially London), we do accept applications from walkers or cyclists. It is best to call your local office and double check with them before you apply.

Many of our Care Professionals go on to other roles within the organisation as we like to promote from within. You will have regular touchpoints with your manager to discuss your development and what you would like to achieve with Home Instead in the future. Many of our Key Players, and a couple of our Owners, started their Home Instead journey as a Care Pro – the sky’s the limit!

We offer our people a choice of flexible or Guaranteed Minimum Hours Contracts.

We know that guaranteed hours don’t suit everyone, and a large majority of our Care Pros choose to stay on their existing flexible contracts, valuing the ability to work around their other commitments.

However, we recognise the positive impact that offering Guaranteed Minimum Hour Contracts can have on those employees who would like more certainty about the number of hours they work each week. That’s why we are pleased to offer our Care Pros a choice dependant on their needs and that of our clients. 

Part of our mission is ‘to be the employer of choice’ so we offer fair remuneration, paying national living wage and above with many offices offering the real living wage. 

We don’t require our Care Professionals to wear uniforms, to allow relationships to be built without barriers. Wearing your own clothes allows your individuality and personality to shine through and helps clients feel more comfortable in their own home.

Yes. This is a criminal background check (DBS in England and Wales or PVG in Scotland) that is required before you start working in care.

After applying for a role, you will be contacted by your local office to have an informal chat to give you some more information about the role and to gather some more details about you. You will then be invited to a Face-to-Face interview and take part in an assessment process. Following that we just need to make sure you are compliant to work – sometimes this stage takes a little while due to the necessary checks (DBS/PVG); however, we will be making all the preparations behind the scenes for you to start as soon as possible.

In our recent employee survey 93% of our Care Pros rated our recruitment process as outstanding.