Home Instead Richmond

For the last thirteen years across Teddington, Richmond, Twickenham and many more areas we have been dedicated to performing high quality care. Ensuring your loved ones receive the care they deserve.

Apsley House,,
Apsley Road, New Malden,
KT3 3NJ
0203 879 7877
Enquire about care

Why Home Instead Richmond?

Personalised care that starts with listening

Your situation is unique – your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.

20 years of trusted experience

We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.

A simple, seamless set-up

No jargon, no pressure, no long waits. We’ll guide you through every step at your pace, with transparent pricing from day one.

Fully flexible, unhurried support

Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.

Meet the team

  • Mariecar Lightwood- Clark

    Mariecar Lightwood- Clark

    Operations Manager

    Mariecar is our operations Manager, she has been with us for over eleven years and has progressed through practically every role available. Her wealth of knowledge and experience makes her an invaluable member of our team.
  • Edgars Birznieks

    Edgars Birznieks

    Head of Quality

    Edgars, our Head of Quality, is proud to ensure we offer exceptional service across the Home Instead Richmond network. From the first call, visit to our care notes, Edgars ensures our clients recieve Outstanding service every step of the way.
  • Jessica Hambleton-Jones

    Jessica Hambleton-Jones

    Head of Development and Care Consultant

    Jessica is our Head of Development and Care Consultant. Her unwavering attention and care to her role means she makes a real difference to all our client's lives. She takes her time to carefully construct care plans and find perfect client – Care Professional matches.
  • Max Smolen

    Max Smolen

    Recruitment Manager

    Max is our Recruitment Manager who has been with us for over four years now. His eye for quality and talent is a testament to the brilliance of our office team and our Care Professionals. His eye for quality is also seen in his involvement in our advertising.
  • Elaine Ottaway

    Elaine Ottaway

    Client Field Care Supervisor

    Elaine is one of our longest serving team members, being a part of Home Instead Richmond for over seven years. Being Client Field Care supervisor, she visits clients and ensures all needs are being met and that they are receiving a quality service.
  • Sara Cavill

    Sara Cavill

    Care Professional Field Care Supervisor

    Sara Cavill is a dedicated Care Professional and Field Care Supervisor at Home Instead Richmond. Known for her steady support and genuine care, she ensures clients and care teams alike feel heard, valued, and empowered—every step of the way.
  • Shareen Hay

    Shareen Hay

    Care Professional Field Care Supervisor

    Shareen Hay is a Care Professional Field Care Supervisor at Home Instead Richmond. With a calm presence and a sharp eye for detail, she supports both clients and care teams to thrive, making sure care is delivered to the highest standard.
  • Athanasia Barou

    Athanasia Barou

    Senior Care Co-ordinator

    Athanasia Barou is Senior Care Co-ordinator at Home Instead Richmond, where she champions compassionate, personalised support for older adults and their families—bringing warmth, calm, and years of experience to every care journey.
  • Elizabeth Mizan

    Elizabeth Mizan

    Care Co-ordinator

    Elizabeth has been with us for just over a month. In her role she works with the team, clients and Care Professionals organising schedules for visits.
  • Adam Armada

    Adam Armada

    Care Co-ordinator

    Adam is dedicated to ensuring that Clients have suitable Care Pros to cater to their needs at the time they asked for. His organisational skills also guarantee that Care pros schedules are as efficient as possible.
  • Clare Hudson

    Clare Hudson

    Head of Live In Care

    Clare has over 10 years of experience in Live in Care. She ensures the highest standards of professional practice and that each client receives personal care appropriate for their individual needs.
  • Shona Venturini

    Shona Venturini

    Live In Care Manager and Business development 

    Shona Venturini is Live-In Care Manager and Business Development lead at Home Instead Richmond. She combines heartfelt care expertise with a sharp commercial eye—ensuring clients receive exceptional support while growing trusted relationships in the community.
  • Suzanne Van Greuning

    Suzanne Van Greuning

    Live In Recruiter

    Suzanne is based over in South Africa, her role includes recruiting carers for our Live In Side, co ordinating the carers and allocating them their positions. Her meticulous approach to her work ensures we carry our high quality into Live in Care.
  • Holly Kennedy

    Holly Kennedy

    Group Financial Controller

    Holly is our Group Financial Controller. Holly is meticulous and ensures every financial detail is handled with precision. With a keen eye for accuracy, she plays a crucial role in maintaining our financial health and supporting our growth.
  • Lindsay Crause

    Lindsay Crause

    Payroll Manager

    Lindsay Crause is Payroll Manager at Home Instead Richmond, keeping the numbers (and the team) running smoothly behind the scenes. With precision, patience, and a people-first mindset, she ensures everyone is paid accurately and on time—every time.
  • Bano Nabaz

    Bano Nabaz

    Accountant

    Bano assists with our accounting team and is a much-valued and professional member of our team.
  • Donna Tillier

    Donna Tillier

    Field Care Supervisor

    Donna supports clients and Care Professionals by creating personalised care plans, carrying out quality visits, and ensuring the highest standard of person‑centred care and support.
  • Sini Sebastian

    Sini Sebastian

    Administrator & Auditor

    Sini supports the smooth running of the office as Administrator and Auditor, keeping records accurate, processes compliant, and communication clear. Her attention to detail helps ensure both Care Professionals and clients receive a consistent, high-quality service.
From Richmond to Twickenham and many areas in between, we care for young and old in the comfort of your own home. Our outstanding care is delivered to each individual's needs, and our experienced team offers services ranging from companionship to mental health support, wherever and whenever you need us. Call us to find out how we can support you.
People relaxing on grassy steps by the riverside, with boats docked in the water and buildings in the background. - Home Instead

Your Local Office

Home Instead Richmond

The team here at Home Instead Richmond are proud to provide expert home care in your local area. Get in touch to find out how we can help you or your loved ones.

Apsley House,, Apsley Road, New Malden, KT3 3NJ

0203 879 7877
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Get in touch today to
see how we can help

0203 879 7877Get in touch

Request a call back

Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.

Other non-care related enquiries

Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!

Janet, Client's Family

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Our Home Care Services

We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.

  • Home Care

    Home Care

    Companionship
    Home Help & Housekeeping
    Personal Care
    Overnight Care
    Daytime Care
    Respite Care

    Enquire Now
  • Specialist Care

    Specialist Care

    Dementia
    Cancer
    Parkinson’s
    Neurological
    Palliative
    Arthritis and Mobility

    Enquire Now
  • Health & Complex Care

    Health & Complex Care

    Nail Care
    Catheter
    Stoma
    Simple Wound Care
    Vital Signs Monitoring
    Diabetes Monitoring

    Enquire Now

Search for another Home Instead location

From Richmond to Twickenham and many areas in between, we care for young and old in the comfort of your own home. Our outstanding care is delivered to each individual's needs, and our experienced team offers services ranging from companionship to mental health support, wherever and whenever you need us. Call us to find out how we can support you.
People relaxing on grassy steps by the riverside, with boats docked in the water and buildings in the background. - Home Instead
A smiling elderly woman with short, wavy hair looks at an elderly man with a blurred face in the foreground. - Home Instead

“Delightful, kind and empathetic carers, who have established a warm and responsive relationship with our mother.”

Miranda W

Elderly woman with short white hair and a warm smile, wearing a gray cardigan and holding a wooden cane indoors. - Home Instead

They have met and indeed surpassed my expectations: their whole approach has been professional yet caring and sensitive, the whole process of assessing and providing care has been superb.

Matt S

A woman gives an elderly woman flowers and a gift as they smile and sit on a sofa in a bright room. - Home Instead

Home Instead Richmond’s care of my aunt has been absolutely fantastic on all fronts – both from the carers and from management. They have looked after my aunt’s needs as if she were one of their own family. Such reassurance is indeed priceless.

Andrew M

An elderly woman smiles while holding a magazine, as a younger woman with her arm around her also smiles warmly. - Home Instead

I have felt fully supported throughout the process and everyone who was involved in my mother’s care has been incredibly kind, efficient and empathetic.  My mother was beautifully looked after, I cannot recommend Home Instead highly enough.

FG (Daughter of Client)

An older man and a young woman smile at the camera, with the woman hugging the man from behind. - Home Instead

They go the extra mile when you need them to whether it is for a sudden illness, hospital stay or need to change the care plan. They really do mean it when they say they put their clients first.

LR (Daughter of Client)

Our Community Partners

  • Alzheimer
  • Parkinsons
  • Homecare Association
  • British Franchise Association

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