Home Instead Charnwood, Loughborough and Coalville

It’s a huge step in anyone’s life to concede to the fact that they are no longer fully independent, requiring help/care from a total stranger and the first steps into this new way of living are frightening.This is a situation we found ourselves in as a family and Home Instead from day one were hugely supportive and compassionate, our first meeting was within a few hours of making the enquiry call and that was on a Sunday.
Each persons needs vary , as do their personalities but during our first meeting with Shannon she was gauging the personality and thinking of the right primary Carer and she was absolutely correct in her choice.
Care requirements also change and when the package needed to flex they met the new requirements and ensured that cover was available and if the new Carers weren’t always a match Shannon always accepted the feedback and adjusted to suit our needs with a compatible person.

Home Instead has been fantastic in arranging care for my aunt. They have never let her down over several years and always deal with our enquiries in a prompt and professional manner. We are very grateful to them.

As mum’s dementia progressed, she started to forget to prepare herself meals, and some time ago, the caregiver, when attending in the morning to ensure she takes her medication, offered to prepare a sandwich for her tea. Towards the end of last year, it had become a struggle to get Mum to eat anything other than snacking on cakes and biscuits and thinking that perhaps she was bored with sandwiches, I bought various wraps, pittas etc, as a change. When mentioning this, the caregiver then started to prepare a nice little side salad alongside dainty sandwiches to encourage Mum to eat.
It’s reassuring to know that they are thinking about why they are doing what they do and think about additional ways to help Mum. They are not just coming along, doing what’s on the list and then leaving.