Meet the team

Lisa Newton - Head of Operations  

Lisa joined Home Instead as a part time CAREGiver in January 2014, her talents were quickly spotted and she was promoted to our first ever Senior CAREGiver role in 2015.

In early 2016 Lisa moved into the office full time as our Care Co-ordinator, this is a really challenging role and Lisa's success made her the ideal candidate for our new Head of Operations and she started in this new role in November 2017. Lisa's responsibility is to bring together all the different threads of a busy care business and ensure all runs smoothly at Home Instead. 

Lisa lives with her partner, two daughters and Shiva the Staffy, she is often to be found tending to her vegetable garden waging War on the slugs and snails! 

Mark Craig - Owner

Mark is the joint owner of the Maidstone office of Home Instead Senior Care.

Since leaving school Mark has worked in retail management developing a passion for Customer service that he took forward into his own business nearly 15 years ago, he and his brother Andy manage a successful frozen food and grocery home delivery service specifically catering for older people.

"Working with mainly older people for the last fifteen years has really made me appreciate their needs and the support they require, unfortunately many of the services offered to Older people are not of a high quality and we have come across the attitude of "second best is OK" a little too often, we chose to challenge this by offering a high quality service and product that aims to maintain the customers quality of life and bolster their independence, these are qualities that are perfectly reflected in the ethos of Home Instead senior care".



Emma Chick - Head of CAREGiver experience

Having spent ten years working in one of the largest law firms in the South East, Emma took a five year career break from law to raise her daughter. Emma started her career with Home Instead as a part time care co-ordinator in 2013, Emma has worked really hard helping Home Instead Maidstone to go from strength to strength, in January 2016 she launched into a brand new role as Head of CAREGiver experience.


Emma's role is varied and challenging, she has to find and care for the amazing CAREGivers that are the lifeblood of Home Instead, she is often out and about in the community searching for the next superstar to join our team or meeting and supporting our CAREGivers to ensure they are happy and fulfilled.


When not at work you will regularly find Emma and her young daughter out in the fresh air walking their two Chihuahua's, Blossom and Violet, she enjoys watching motorsports at Brands Hatch, shopping at Bluewater and a Costa has to be a vanilla latte!

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady