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Deputy Care Manager / Care Co-ordinator

Sapcote Full-time £25,000 - plus per annum Closing date: 12/08/2021
Company Description

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CAREGivers to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support.  

Job Description

Are you an OUTSTANDING individual who truly wants to make a difference to the lives of people in our community?

We are looking for someone with drive and ambition who has the experience to be a part of our CQC OUTSTANDING Team. Whilst experience is essential for this role - personality and 'can do' attitude and person fit will be assessed and valued with equal importance.

If you have wanted to do things your way...make a mark and truly work for a company that care for their CAREGivers and office team as much as their clients delivering care in the way that it should be please get in touch!


Job Purpose

A Deputy Care Manager’s role is to manage the day to day running of Home Instead Senior Care operations, ensuring compliance with the Essential Standards of Quality and Safety and adhering to The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009 in all aspects.

The Deputy Care Manager is responsible for acting in the best interests of the clients we support and ensuring that they implement systems to monitor quality and performance.

A Deputy Care Manager is not only answerable to their employer; they are also answerable to CQC.

In addition, it is a requirement of the role to be involved in Networking Activities/Business development and to provide directors with regular activity reports and analyses.

Ensure that all client calls are covered by a staff member and that all scheduling is completed in advance of shifts.

Maintain compliance with all Policy and Procedures.

Ensure that the business maintains 24-hour availability via an on-call rota, for both staff and clients.

The management of all care processes from initial contact, whilst maintaining agreed standards.

Deputy Care Managers are responsible for the on-going management of CAREGivers.



Responsible for the efficient running of the business and managing the needs of the clients and day to day management of internal staff and CAREGivers


The Role

Accountable to the owners of the business

Achievement of targets and delivery within budgets

Management of staff and responsibility for their workload

To ensure successful operation of quality control systems

Implementation of complaints procedure

To participate in the growth and development of the business, locally and regionally through various marketing exercises


Person Spec

Management experience of service provision in the care profession. Minimum standard of ‘working towards’ level 5 QCF diploma in care (or willingness to do so) or equivalent to satisfy regulatory requirements.

Excellent communication skills

Commercial business awareness

Good planning and organisational skills

Skills in assessment and care planning

Negotiating skills

Ability to cope with pressure

Ability to cope with change



Must have clear DBS

Must have full driving license

Must be acceptable as a Registered Manager to CQC satisfaction

To be able to plan, allocate and evaluate the workload of all staff

To able to develop and maintain the quality control system

To have a strong knowledge of the requirements of the Care Standards regulations

To be able to create and maintain administrative systems

To be able to effectively supervise a dispersed workforce

To be able to establish and maintain effective working relationships


Main Tasks, Role & Responsibilities


Training of CAREGivers

Arranging and providing mandatory training updates

Sourcing and arranging follow up training i.e. NVQ/QCF

Keeping accurate training records for all staff

Keeping up-to date with all legislation regarding the training and development of workers

Ensuring that all staff understand and work within the General Social Care Councils Code of Conduct for Social Care Workers

Accessing training from local funding sources


Supervision and shadowing

Deliver all initial shadowing to CAREGivers

Supervisions to be carried out quarterly as a minimum

Observational Monitoring/Spot Checks

Training needs analysis.

Personal Development plans


Client Journey

Carry out consultations with prospective clients which includes: - Information giving and gathering, Care planning and needs assessment, relationship building, signing of the relevant paperwork, and supporting new client packages of care to start as soon as possible.

Input all information on our digital care planning system, and identify potential CAREGivers to match the needs and personality of the client

Be responsible for introducing CAREGiver to client, ensuring the CAREGiver has read the care plan and is fully informed of the care requirements. Shadow CAREGivers with their new clients to ensure everyone is comfortable and competent.

Complete regular quality assurance meetings with the clients, and service reviews to make sure we are continuously delivering OUTSTANDING support. Updating of Care plans and Needs assessments on a regular basis.


Policies and Procedures

Regularly review and update with changes forwarded by National Office.

Test staff’s knowledge of Policies & Procedures at regular intervals.

Have a full understanding of the Policies & Procedures manual.

Responsibility for the implementation and update of all policies and procedures for compliance with regulation and legislation.

Ensure that any relevant Local Area Policies are adopted into your own policy and practice e.g. Safeguarding, Medication.



Ensure all complaints, compliments or comments are appropriately recorded and responded to in the time scales set.

Ensure relevant reports are forwarded to relevant bodies e.g. CQC, SOVA.


Care Management System/Scheduling

Input all information and keep up-dated.

Responsible for all scheduling each week and informing CAREGivers of their shift in advance the electronic planning system


Health & Safety

Ensure that Health & Safety audits are completed both in the office and within client’s homes.

Complete risk assessments where needed.

Keep up to date with all relevant legislation.

Report all notifiable incidents to the relevant body e.g. CQC, RIDDOR.

Take all reasonable care for the safety of both yourself and others.



Ensure you understand and can evidence compliance with The Essential Standards of Quality and Safety.

Ensure you understand and can evidence compliance with The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009.

Understand all legislation that has any impact on the service provided in relation to meeting and exceeding standards.



Take part in disciplinary investigations, interviews and meetings following the company policy and procedures, issue disciplinary sanctions where needed, including adult protection issues.

Take and follow advice from outside HR advisors relating to any disciplinary issues.


Record Keeping

Maintain and review all records required by good practice and regulation for the effective running of the service and the business.

Record all conversations with relevant others, including time and date.

Care Managers need to register with the National Minimum Data Set and keep all staff entries up to date.


Confidentiality & Data protection

Ensure that you follow all policy & procedures to maintain confidentiality.

Work within the guidance on data protection from CQC.

Ensure that staff understands the importance of maintaining confidentiality.


Funding Streams

Understand Social Care funding.

Understand Direct Payments.

Understand Benefits such as DLA and attendance allowance.

Understand Personal/Individual Budgets.



Attend a management meeting each week and provide reports relating to the business, to tasks completed and tasks outstanding.

To contribute to the development of new business.

Contribute to the strategic and business planning and implementation.

Undertake any training that is deemed necessary or mandatory by the company; take part in your own supervision, appraisal, KPI meetings and professional development. Maintain and improve professional knowledge and competence.

Attend meetings to network and actively raise the profile of Home Instead Hinckley, Burbage & Nuneaton.


On call requirements and expectations

Manage the on call phone rota: this is split between yourself and other key players, one week on one week off.

Ensure that you are available to support emergencies of on call where it requires a person of your seniority.

Cover any emergencies where replacement cannot be found on a need must bases.


This list is in no way exhaustive and Deputy Care Managers are expected to carry out any other duties as are within the scope, spirit, and purpose of the job.

Additional Information

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure which the the cost is met by the applicant. 


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