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Client Experience Manager

Stockport Full-time 23,000 - 23,000 per annum Closing date: 26/02/2021

The Role

  • Management of clients and responsibility for their ongoing care and support with a focus on person centred care.

  • Provide line management to the Client Experience team, building and maintaining a positive team ethos.

  • Undertake consultation to new clients, complete assessments and complete all new client’s paperwork as required.

  • Create, update and audit client care plans and assist with digital care planning.

  • Maintain accurate client records on Home Instead software and People Planner.

  • Conduct client and CAREGiver introductions.

  • Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.

  • Carry out client reviews and action accordingly.

  • Maintain regular contact with clients and CAREGivers.

  • Deputise for the Head of Client Experience as and when required.

  • Any other duties as directed by your line manager.

  • Participate in on-call duties weekly and at weekends as required.

  • Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

  • Carry out any other duties deemed necessary for the successful operation of the business.


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CAREGiver looking at a cook book with elderly lady
Photo of CAREGiver with Client