Client Experience Manager
The Role
Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
Provide line management to the Client Experience team, building and maintaining a positive team ethos.
Undertake consultation to new clients, complete assessments and complete all new client’s paperwork as required.
Create, update and audit client care plans and assist with digital care planning.
Maintain accurate client records on Home Instead software and People Planner.
Conduct client and CAREGiver introductions.
Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
Carry out client reviews and action accordingly.
Maintain regular contact with clients and CAREGivers.
Deputise for the Head of Client Experience as and when required.
Any other duties as directed by your line manager.
Participate in on-call duties weekly and at weekends as required.
Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Carry out any other duties deemed necessary for the successful operation of the business.
