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Client Relationship Manager

Fareham Full-time 24000 - 24000 per annum Closing date: 19/11/2021
Company Description

Home Instead Senior Care Fareham and Gosport is a multi-award winning, family owned care provider specialising in companionship led care for older people to help them to remain living well at home.

We have a particular expertise in supporting people living with dementia and are recognised by health care professionals as a leading local provider for clients living with this condition.

With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide to our private client base.

We match our CAREGivers to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support. 

We are rated  'Outstanding' by the Care Quality Commission in our last inspection a rating only warded to around 2% of all home care providers.

Job Description

People contact Home Instead looking for a care team that they can trust for themselves or for their loved ones, and it is the role of the Client Relationship Manager to guide each person from their initial enquiry to the beginning of the care package.

This involves taking the initial phone call or following up on an enquiry made online with a calm, empathetic and consultative approach, to ensure that you have an understanding of the potential clients needs and how we might meet them.

You will arrange to meet with the potential client, usually with family members or other representatives, to gain a complete picture of their care and support needs and develop and propose a solution.

This consultation will inform the detailed care plan that you will write to ensure the best level of care can be delivered. 

It is imperative that you have excellent communication and interpersonal skills, an ability to be an active listener and provide the potential client and their family with relevant information about the best solution to meet their needs and guide them through the process until their care starts.

You will need to have the ability to write detailed care plans, and communicate effectively with internal office teams, relevant medical professionals such as doctors, occupational therapists and mental health teams, and of course, potential clients and their families to ensure a well organised and well informed approach. 

You must be someone who enjoys meeting people,  can work well under pressure and have the capacity  to think clearly in stressful situations; our clients rely on us for advice and support throughout every step of the process in starting care.


Whilst no formal qualifications are required, a background in health and social care or in a health care setting  will be highly advantageous, particularly where that experience is in a consultative role.

IT literacy is critical to the role and experience using desk top productivity tools and other work  flow based programmes is essential to ensure the onboarding processes for clients are delivered efficiently.

Additional Information

As a Client Relationship Manager, you will receive industry leading training, great rates of pay and excellent support.

  • Excellent employee benefits include discounts on shopping, eating out, travel, insurance & healthcare
  • Employee assistance programme
  • Pension scheme
  • 25 days holiday
  • Support for ongoing professional development

If you're looking for work which is extremely rewarding we would love to hear from you. Please click on 'I'm Interested' or alternatively, contact us on 01329282469.

This role is subject to DBS enhanced disclosure.

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