“ I have been using this agency for nearly 2 years and I am very happy with their service. Caregivers are all very friendly and efficient, ready to do anything to help me. I always know who is coming and new caregivers are introduced to me in advance. I would not hesitate to recommend them. ’’
Review from PD Daughter of Client
Home Instead provide an excellent standard of on-going care for my parents. I have peace of mind knowing that in my absence, my parents are in safe hands. The caregiver has become more of a family friend, providing assistance with housework, shopping and companionship and is always punctual and ready to assist with requests for help with cooking when required. They have provided my parents with necessary support and given me some independence back.
How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely
Mrs Anne A Clients Daughter
My mother has benefitted from this lovely, caring service for a year now and this has made a huge difference to his quality of life. I live 150 miles away and I know she has the support she needs. Anytime I need to contact the office the staff are always understanding. A truly professional, caring service.
Mrs R - client
I am very pleased with the service I receive from Home Instead Senior Care. My CAREGivers are always punctual, efficient, willing to do anything for me and provide good company.
Mrs B -client's daughter
Jenny is amazing and look after my Mum, as if she were her own. You can't ask for more than that. Lorraine is also very kind and caring
Mr C - client
Very friendly CAREGivers
Mrs S - client
We are very satisfied with Home Instead Senior Care and our CAREGivers are excellent. They are professional in every sense of the word. Always friendly and caring in what they do.
Mrs W - client
A safe, thorough and professional service
Mrs O - client
I am very satisfied with the help provided
Mrs F -client
Service is excellent all round and the CAREGivers are simply golden
Mrs C - Clients Neice
I would like to take this opportunity to say how grateful we were for the excellent care that my Aunt received from her carers.
Lianne and Elinor were absolutely excellent and it was clear that not only were they very professional but also that they had a true love for and understanding of my Aunt and her needs. She was fiercely independent and having Home Instead look after her so well enable her to stay at home until the very end of her long life.
Both Lianne and Elinor were so supportive of my Aunt when she went into hospital and made a difficult time a bit easier to get through. I know that Lianne felt my Aunts loss very deeply and I can only say that without her friendship my Aunt would not have had such a fulfilling last few years at home.
I cannot thank Lianne and Elinor enough for showing such love and care to my Aunt.
You have been such a professional and thoughtful company and I am so grateful that we found you when my Aunt needed support at home.
Mr G - Client
l must thank you for the excellent way in which you handled the request to look after my needs over last weekend.
The carer you supplied was absolutely first class! On the Saturday morning, Donna arrived very punctually , having checked with Reception who then took her to my Room.
We just seemed to hit it off ,right away and l was immediately relaxed that she was to attend to my needs. She knew my main requirements and we got on extremely well and she adapted to my routine instantly and l was put even more at ease . Her professionalism and empathy shone through and l did feel very fortunate to have such a lady look after me .
It has been my experience in the past that working together with a carer can take some time to settle in, but Donna has that quality which enables her to get on with the job , without hassle and with real competence . She mastered my body harness at first go and this is unheard of .
Things only got better with the second visit as she took me for breakfast first, before getting me ready . (l have a tendency to 'wear' my food and l wanted to look my best at the Christening ) Donna even mastered my tie to my satisfaction and l was soon ready for the day with virtually no stress, thankfully, as l was already at 50,000ft.
On her third visit , the routine was again calming and after the necessaries were over ,Donna then ensured my luggage was packed correctly and that l was ready for my journey home . If things had not been satisfactory , you would have noted the 'brickbats' and not the 'bouquets' as my family call me the proverbial grumpy old man.
Donna was, in my eyes, outstanding and l do feel extremely fortunate that she was allocated to me. She must be such a valued member of your team . As l noted earlier your handling of ,initially my daughter-in-law's instructions and subsequently mine was also exemplary . l added a further hour to the times l specified as l did overstep the times , especially on the Sunday as there was the equivalent of two procedures to go through and then on the Monday , as Donna's preparation of my dishevelled luggage was a masterpiece .
Mr O - Clients son
As mother became more housebound and dependant on the family for care and support, it became obvious that we had to introduce something different into mothers daily routine. Home Instead proved to be an excellent choice, the 'companionship' service proved to be just what was needed and as time moved on Diane, Mothers CAREGiver, proved to be more than a companion to mother extending her tasks and will always be a family friend. Home Instead was just the service the family needed to give mother the best care at home and we will always be grateful to the Home Instead team.
Mrs U, client's daughter
'I would like to thank all of you for all the work, care and support that you gave my dad over the last few years.
My dad was resistant to having carers in and intially it took time to persuade him. However once your team started coming in he was converted. He felt that T, D and L were part of his family and I always felt confident that he would be well looked after.
I'm sure that everyone gave more than they were expected to, but it was never something we took for granted and were massively grateful.
When my father was in hospital he always recommended Home Instead and I do too.'
Ms K, clients Niece
I can only praise Home Instead's Caregivers for the care and patience they have afforded my aunt. I know that she thought of several of her ladies as friends.
Ms H, Clients daughter
Please pass on my thanks to all your staff who have helped Dad, myself and my sisters to get through the last few difficult months, you have a lovely team of wonderful ladies who do a very difficult job and always come out smiling. I have the greatest respect for them all and can never thank them enough.
Ms R, clients daughter
I'd just like to say thank you once again for all the support Homeinstead provided in helping to care for my father. We always found your agency to be absolutely reliable and dependable and it would not have been possible to meet my Dad's cherished wish to stay at home for so long without you. The care givers consistently demonstrated competence, compassion and patience when supporting him, but they also took time to look out for my Mum as well. We are really very grateful to all of them.
Mr W, client's husband
'I just want to say a huge heartfelt thank you for every kindness, caring and thought you gave to my wife. Throughout the year, in helping her you helped me also.
God bless you all, I will remember you always.'
CQC Report, Review of compliance 2013
Comments from client's for CQC inspection.
I would recommend Home Instead to anybody in situations similar to mine.
The office people are brilliant I have every confidence in them.
I have no worries at all leaving my father in their care.
They are not like other agencies we have used.
They always stay the allocated time.
The management are very thorough. They are super.
They have helped me join the dots so my mother gets consistently good care. My carers all have their heads screwed on. They know what they are doing and are very courteous with it.
They have saved my life, and my father thinks the world of them.
I rely on the care workers to look after my mother when I go out. I completely trust them.
Other professionals that are involved with their care speak highly of the care workers who support my mother. They are doing a smashing job.
They write very professional reports so I know exactly how they have cared for my mother in my absence. They are brilliant.
My carers are very intuitive they listen and pay attention to what I have to say. I would rate them above and beyond any other agency. I cannot praise them enough.
I know what the carers have been taught and this gives me peace of mind because we can all look after my mother in the same way.
The office have a very good process in place. I had consultation at every stage when they were designing my mother's care package.
They have made my life a lot more comfortable.
We have a very good relationship with our carers. I have nothing but praise for them.'
Mrs B recently attended one of our Training for Family Carers and those affected by dementia Workshops, and very kindly sent the following comments. The content (of the course) was excellent and, equally, the opportunity to meet with and share the experiences of other people. The insights I gained, especially into behaviours and how to manage these in a positive way, are invaluable and have been put into use. One in particular, the "wind the wool" activity, which involves me unwinding balls of wool to be presented for Mum to rewind them (I tell her the cat got to them and I would really appreciate her help in putting them into good order) is a big hit.
Mrs P's daughter
Joy is exemplary in the care and support she gives to my mother. She' s proactive and creative in finding solutions as problems arise. We have confidence in the philosophy and practice that Home Instead embrace. We feel very much partners in my mother's care. The relationships you have made with my mother and our family are warm and thoughtful and highly valued.
Mrs W, daughter
I cannot recommend your company highly enough. At first, I thought you were rather expensive, however, I now know that your service has been way and above any other care company that I have experienced. Thank you.
CAREGiver, Mrs G
This is a great company to work for, always there to help and very easy to talk to about anything.
CAREGiver Mrs W
Since working for Home Instead I have been very pleased with the way that everything is done. Compared to other companies, I feel that the client comes first and that there is time to do the job properly. I now have job satisfaction that was not there with my previous company.
CAREGiver, Mrs G
I really enjoy being employed by Home Instead. I have found that since being with yourselves, that it's very rewarding in terms of communication, friendliness and considerable understanding. All the staff are superb in their roles, which they do extremely well, and I hope to continue to work for Home Instead for a long time to come. I have never come across such a well established care business who delivers what is needed.
CAREGiver Mrs T
I haven't worked here very long, but I am enjoying what I do. The team are very approachable and friendly and are always available for a chat or advice
Mrs C, daughter of client
Thank you to you and Ellie for taking good care of my mum and dad whilst I was away, Mum really enjoyed meeting Ellie and found her extremely willing and helpful.
CAREGiver, Miss R
I am impressed by your genuine values, ethics and that you actually really care about both clients and staff. Not like any other employer I have ever worked for. I hope to be able to stay with you for many years.
Mr E, Clients Grandson
I think you are a brilliant team you can have a laugh with you all and Lizzy and Sharon who are with Grandma now are brilliant and I am happy. Thank you
I would like to say the biggest thank you from all our family. Your help and support at this time was exceptional. Words can't express what a difference you made, and the kindness you showed Dad was wonderful. It takes a special person to do the job you do. Thank you.
Mrs S, daughter of a client we supported every day in the morning.
I cannot praise this company enough for their professionalism and kindness when I needed care for my 89 yr old mother who was experiencing difficulties caring for herself at home. They responded immediately after my frantic telephone call, visiting me at home and going through the options available for my mother. They may not be the cheapest choice but the old adage of ‘you get what you pay for' certainly rang true in comparison to other organisations I contacted e.g. not phoning back, uncertain about what care they could offer, unsuitable times etc. The carer was introduced to Mum before she started, spending time getting to know her and the situation, explaining how she would be helping and how she could assist with dressing and preparing meals. Although Mum was reluctant at first to admit she required help, the carer's consistent attendance and kindness soon allayed the fears and she looked forward to her daily visits, enjoying the company and conversations. The fact that the carers visits where always for an hour ensured that it was not a case of in and out in 15 minutes with no time for companionship as suggested by other companies. The time spent with the carer meant that I could relax knowing my Mum was in safe hands. I would recommend this company unreservedly to anyone requiring care for either themselves or a relative and would like to take this opportunity to thank all the staff for their thoughtfulness, reassurance and attention to detail.
Client Mr F, Wellington
To begin with I thought Home Instead were quite expensive compared to other providers, however given the service that I receive I think Home Instead are fantastic value for money, and my Caregiver, Paula, is the best thing since sliced bread.
Daughter of Client, Mr D, Newport
Without Home Instead we wouldn't have been able to support our parents independance, I am very impressed with the whole service
Daughter and Wife of client, Mr S
We couldnt have coped with, or even been able to, bring dad home from hospital without Home Instead. We are so thankful.
Comments regarding Stacey, her Cargiver. 'We get on well together and have so many cups of tea and chats. Stacey is also a good houseworker.'
At her reveiw, Mrs E's social worker asked how she was getting on with her carers, to which Mrs E looked confused and said that she doesn't have carers. Jason explained that the social worker meant our Caregivers, to which Mrs E stated, 'well I dont see them as carers, I see them as friends.'