This new role is vital in ensuring that we continue to provide an exceptional, relationship led, service to our elderly clients and their families as we continue to grow and maintain our position as the ‘most admired care company in Darlington and Northallerton’. You will be instrumental in ensuring this happens.
As a Field Support Supervisor you will be an ambassador for the excellent service that we provide, supporting our amazing CAREGivers to provide the very best companionship, home help, personal care, dementia and sometimes end-of life services to our clients for which we received a 5 Star Best Employer in Care Award last year.
Your job will entail the responsibility for the quality control throughout our service;
Carrying out effective and meaningful Supervisions, Appraisals and Support Visits / Spot checks with our CAREGivers – ensuring complete employee engagement. 100% of our employees last year said they were proud to work for the company. You need to be a really effective ‘people person’.
Carrying out Care Certificate Touchpoints and Observations to demonstrate we have a well-trained, competent and capable workforce and mentoring employees to be the best they can be.
You will have a keen eye for detail and perfection as you audit all paperwork including daily activity logs to ensure everything we, and our CAREGivers do, complies with our policies and procedures; CQC Regulations and Safeguarding protocols.
You will visit clients, enhancing our relationship with them, carrying out needs assessments, updating care plans, matching and introducing CAREGivers, ultimately representing the company as the premium care provider in the area.
In the future you will carry out customer assessments prior to them receiving care from us and attend the customers first care visit to introduce their CAREGiver to them offering a truly personalised service, bespoke to their individual needs, wants and aspirations. You will produce highly individualised and comprehensive care plans at first and subsequent reviews which we do regularly to ensure we are always up to date with changing clients’ needs and ensuring our CAREGivers are always meeting those needs.
You will work closely with the office team to ensure our service provision is the best it can be for every individual client and their family. You will ensure you know, understand their needs and be able to provide great inspiration to all of our CAREGivers. You will also spend part of your role in the office doing administration.
You will be part of the 24/7/365 on-call rota and you will also be required to visit and support clients when on call if there is no CAREGiver available, though this is rare.
The Business Support Administrator role will be fundamental to the effective working of the team and will, amongst other things, provide the complete administrative and supportive service involved with the smooth running of the office. There will be a lot of telephone answering, taking detailed messages, dealing with ongoing queries to satisfaction and helping out with an array of other duties – all of which require accuracy, attention to detail and a ‘right first time’ attitude.
The post also entails being involved with the recruitment cycle, co-ordinating and ensuring recruitment administration is completed quickly, efficiently and correctly within timescales. You will be involved with aspects of marketing including the use of social media, increasing brand awareness and greater recruitment opportunities for CAREGivers and client acquisition.
There will also be a significant amount of project work as we introduce new systems, products and services of which you will play an increasingly progressive role. In essence a fully varied role. Your career progression will follow this route and will expand as your general ‘Home Instead’ ethos understanding grows and people knowledge, talent and skills develop. You will become an integral and important part of the growth of the company providing support to our elderly clients and CAREGivers 24 hours a day, 7 days a week.
We are looking for people with kind, compassionate hearts who want to make a true difference to the quality of life for our clients to join our team in Richmond.
As a CAREGiver, you will provide a variety of non-medical services to assist clients to remain independent in their own home.
You do not need any experience or particular qualifications however, it would be useful to have some experience of working in a care setting or interacting with older people. This could be personal experience of caring for a family member or voluntary experience. You will have a passion for supporting others and pride yourself on delivering an outstanding service. You will be reliable, trustworthy and respectful. You will enjoy building professional friendships and comfortable in spending time in the company of others.
Are you an Early Bird looking for a rewarding and fulfilling role?
Would you like to join a team of superstar CAREGivers who are committed to supporting the older generation in our community, Come and join our amazing CAREGiving team in the Northallerton area.
Home Instead provide care in the way we would treat our loved ones:
Bespoke Person Centered Care: Matching CAREGivers and Clients on common interests and backgrounds and also giving consistent support.
Unhurried: Our visits are no less than one hour
Discreet: We are a none uniform company providing the client with the knowledge that their confidentiality is important to us.
Morning work can be varied and can include tasks such as assisting to get ready for the day with washing and dressing. Preparing and serving breakfast. Light housework and companionship care or it could be administering medication to the client.
Whether you have previous care experience or not what matters to us is that you share our values and passion in building relationships and combatting loneliness in older people.
We are looking for people with kind, compassionate hearts who want to make a true difference to the quality of life for our clients to join our team in Darlington, as a Home Care Assistant or as we like to call you a CAREGiver.
As a Home Instead CAREGiver you will provide a variety of non-medical services to help our clients remain independent in their own home and surroundings with minimum of 1 hour visits.
Your role as a CAREGiver would be to build relationships and a bond with your clients as our service is person centered so their needs must come first . The client receives a minimum of 1 hour support and that call is bespoke to their requirements. This may include tasks such as meal preparation, getting ready for the day, shopping, housework, escorting the client to appointments or simply having a chat and a cup of tea. If you have personal experience of caring for a family member, voluntary experience, working in a care setting or experience of interacting with older people then this could be the role for you.
You must be reliable, trustworthy and respectful and enjoy building professional friendships and be comfortable in spending time in the company of others.
We offer a discreet service therefore we do not wear uniform. As we are client led the more working commitment you can offer us then the quicker and easier it is to match you with your client/s and the hours would be gained gradually.
Why work for us:
When you join our team here at Darlington you are joining a care company like no other. We have built our business on our passion to change the face of ageing. We aim for excellence in everything that we do and our approach means we truly do put our clients needs first.
There is a real sense of family here, we go out of our way to listen to everyone and act upon what they say so that we can get better together. We know that to deliver high quality care we need great people and we provide those people with the very best award winning training (winners of the Princess Royal training award 2019) we give support to be the best that we can be.
Nothing compares to the feeling that comes from knowing that you’ve brightened up someone’s day – especially when that someone is a vulnerable adult. Home Instead Senior Care are on the hunt for warm and kind people like you to join our amazing team of CAREGivers in the Barnard Castle area.
Home Instead Barnard Castle are much more than just a care provider. We provide for those who need assistance accomplishing those everyday tasks with a friend for life to help them achieve their goal.
Our minimum call time is one hour ensuring that we give truly exceptional care. We don’t tick boxes and move onto the next call, we take the time to build meaningful relationships with the client and make a difference to their lives.
Whether you have previous care experience or not, what matters to us most is that you share our values and passion in building relationships and combating loneliness in older people.