Home Instead Cuffley, Cheshunt & Harlow

I cannot thank the carers enough for looking after my mum for just over the last year. They spent quality time with her, chatting, playing cards and even bringing a fan round when it was warm, as well as doing the things that absolutely had to be done. They even visited Mum when she moved to her care home, to help her settle in. Thank you to the whole team for your support, it has been very much appreciated.

We were extremely grateful to Home Instead for putting care in place very quickly when our mother was discharged from hospital. Within a few days, they had assessed her needs working closely with the NHS team and put a support package together with highly competent and experienced caregivers. It has enabled mum’s return home to go smoothly and helped her get back on her feet quickly. The caregivers are lovely people and mum enjoys having them in the home and also importantly it helps the rest of the family to know that we have expert help at hand.

Home Instead has provided absolutely invaluable support to my Mum since my father’s death in July 2020. They not only make it possible for Mum to live independently in her home, but also provide me and my brothers with peace of mind that Mum is safe and coping when we cannot be with her every day. Mum’s carer is so good and writes a daily report based on the care plan. She will also forward messages if there are any particular concerns. I would definitely recommend Home Instead to anyone needing care for their relative.

I cannot express enough how amazing Home Instead have been in looking after my mum. We changed carers in September 2022, and honestly do not know why we didn’t change sooner – there is no comparison. From the initial meeting, they put our minds at rest and have really made mum feel comfortable and valued, and her carers have become genuine friends who she really looks forward to seeing every day. I have even been away for a couple of short breaks and know that she will be totally looked after while I am away and that everything will be covered. I can always rely on them. It’s the kindness that the carers show that really stands out – as if she were one of their family. I would not hesitate in recommending Home Instead to anyone.
Thank you!

My Dad has recently passed away and I would like to extend my sincere appreciation to all of the Home Instead team from the carergivers to the admin team, nothing was ever too much trouble for them all. My Dad had carers for several years and they became friends to him, he looked forward to their visits and enjoyed the fact that they were on time, he knew who was coming and the fact that they stayed an hour meant that they had time to chat, joke ,do wordle with him, collect his prescription, water the garden cooking, washing etc. This was a complete turnaround from when he first had to have care and he was very reluctant to have strangers in his house, and so I am writing this review to reassure others in the same situation. From my perspective, it was comforting to know that Dad was so happy with his care team and when I had to cancel/re-install care due to hospital stays nothing was too much trouble when I contacted the office.
So a big heartfelt thank you to you all.

Home Instead was strongly recommended to us by the local NHS community matron following some health issues that my mum was experiencing. It was soon clear as to why.
Home Instead has been able to support Mum in a variety of ways, most importantly, with personal care and companionship, especially where I have experienced my own significant health issues. Mum has a great rapport and enjoys the support of our caregivers, and we do not know where we would be without them. The mobile app provides us with information on how Mum is and actions that we need to take e.g. medication issues. Home Instead has been instrumental in helping Mum to continue to live contentedly and safely at home.
The whole ethos of Home Instead is to have care and companionship at the heart of everything they do, and I would not hesitate to recommend them to anyone who needs care support like my mum needs.