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Apprentice Business Support Administrator

Stockton-on-Tees Full-time from 17,076 per annum Closing date: 10/12/2021

The following will be key areas of development leading to responsibility being given.

General Office Support

·         Answer each incoming telephone call in a warm, sincere, friendly, professional and knowledgeable manner ensuring complete trust and faith in the company is established reflecting the Home Instead, top quality service provision culture and branding. Take accurate messages, assuring callers of timely responses and reminding and ensuring others to follow up those calls appropriately.

·         Make any appropriate outbound calls after taking guidance and advice from Managers.

·         Answer intercom; greet visitors and other employees warmly, pleasantly and meaningfully. Offer refreshments and engage in conversations and pleasantries ensuring visitors receive the ‘family feel’ from the outset.

·         Communicate any client and CAREGiver concerns or problems with Managers or other staff members as appropriate.

·         Enhance and maintain wholly fit for purpose electronic and manual filing systems.

·         Record and reference ALL conversations and actions in the appropriate place eg People Planner Database; Client/Caregiver Enquiry Forms

·         Office tidiness including polishing, cleaning and washing up.

·         Post and other communication duties.

Recruitment

  • Assist with the recruitment process of new CareGivers being involved with all stages of the recruitment cycle, coordinating and ensuring all recruitment administration is completed quickly, efficiently and 100% correctly within timescales, prioritising and re-prioritising whenever appropriate.

·         Becoming responsible for the administration and efficacy of all recruitment activities including fielding employment enquiries from prospective CareGivers; arranging for the application process to be conducted as appropriate. Invites to and scheduling of interviews; the chasing of references; ensuring DBS checks and contractual documentation is completed accurately and in optimum time to ensure 100% compliance with regulatory frameworks and customer expectations and management request.

Training & Development

  • Responsible for the planning, preparation (eg preparing workbooks and handouts, setting up of computer projection equipment), administration and efficacy of all training activities ensuring the training events are run effectively and efficiently and that the company is fully compliant with all relevant recorded information requirements both electronically and in paper format.
  • Preparing refreshments and lunch buffets for training events having previously sought out any special dietary requirements.

Quality Assurance

  • Working in line with Care Quality Commission and Home Instead Senior Care regulations to ensure full compliance and maintaining and improving upon our ‘Outstanding’ status

Other Duties

·         This is a developmental role and therefore duties may change, be added to or taken away from during the course of its existence and in line with changing company requirements anticipated and /or experienced.

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It's not working, It's CARING with Home Instead

Part-time CAREGivers Needed in Middlesbrough and Surrounding Areas

Stockton-on-Tees Part-time Closing date: 01/03/2020

We are looking for people with kind, compassionate hearts who want to make a true difference to the quality of life for our clients to join our team in Cleveland as a CAREGiver. As a CAREGiver, you will provide a variety of non-medical services to help them keep independent in their own home.

Your role as a CAREGiver is a valuable role, to Home Instead and to our Clients. You will have a regular client or two who you will build a bond with. We are a person-centred service, so the clients’ needs comes first, they receive a minimum of one hour calls and the call is tailored to their needs; this may be going shopping, house work help, help getting dressed, meal preparations or simply going out for a cup of tea. To preserve our clients’ dignity; we don’t even wear a uniform!
The way we work
You get to choose how many clients you take on as your regular calls, this determines how many hours you work a week. The more flexible you are, the quicker and easier it is to match you with a client, then these hours are built upon if you choose to accept another client.

I'm interested

Become part of the Home Instead family

CAREGivers needed in Stokesley and surrounding areas

Stokesley Part-time Closing date: 01/01/2020

Your role as a CAREGiver is a valuable role, to Home Instead and to our Clients. You will have a regular client or two who you will build a bond with. We are a person-centred service, so the clients’ needs comes first, they receive a minimum of one hour calls and the call is tailored to their needs; this may be going shopping, house work help, help getting dressed, meal preparations or simply going out for a cup of tea. To preserve our clients’ dignity; we don’t even wear a uniform!
The way we work
You get to choose how many clients you take on as your regular calls, this determines how many hours you work a week. The more flexible you are, the quicker and easier it is to match you with a client, then these hours are built upon if you choose to accept another client.

I'm interested

Work for an OUTSTANDING Care Company

CAREGiver

Middlesbrough Part-time Closing date: 31/12/2021

We are looking for people with kind, compassionate hearts who want to make a true difference to the quality of life for our clients to join our team in Cleveland as a CAREGiver. As a CAREGiver, you will provide a variety of non-medical services to help them keep independent in their own home.

You do not need any experience or particular qualifications to become a CAREGiver. However, it would be useful to have some experience of working in a care setting or interacting with older people. This could be personal experience of caring for a family member or voluntary experience. You will have a passion for supporting others and pride yourself on delivering an outstanding service. You will be reliable, trustworthy and respectful. You will enjoy building professional friendships and comfortable in spending time in the company of others.

I'm interested
CAREGiver looking at a cook book with elderly lady
Photo of CAREGiver with Client