Join our team

Join an 'Outstanding' Caring Company growing rapidly

Care Support Supervisor / Team Leader

Stockton-on-Tees Full-time £19,500 - £19,500 per annum Closing date: 17/10/2020
  • Are you an exceptional ‘people’ person with strong Supervisory and/or management skills?
  • Are you hard working and adept at delivering high quality services?
  • Are you organised, with great attention to detail and with effective computer abilities?
  • Do you want to work with the best brand in the business …in Cleveland, nationally and worldwide?

… then we might be just the right next career step you are looking for!

We have an exciting opportunity for a talented, enthusiastic and ‘can-do’ Field based Care Support Supervisor to join our award-winning team.

In January 2019 we were delighted to be recognised by the CQC as ‘Outstanding’ following our inspection; an accolade only given to the top 3% domiciliary companies nationally.

Because of our growing reputation, we are expanding rapidly throughout the Cleveland area and are looking for the right person with excellent customer service, administrative, IT and people skills to help drive our highly regarded care business forward. This role offers great career prospects and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home. All our visits with clients are for at least an hour, often more and our CAREGivers visit the same clients providing consistency and the opportunity to develop, meaningful, trusting and long term relationships. It will be your job to ensure all our Clients are receiving the exceptional service they expect and that our CAREGivers are well supported and managed to ensure they deliver, over and above, all our clients requirements.

We’re very proud of our team and our well-earned reputation for providing exceptional, quality care and support. However, this can only happen if we continue to employ the right calibre Supervisory staff driving our operation as we continue to grow. Will you be our next rising star?

Please read to the end of this job advert as if you don’t follow the specific requirements asked for, you will be automatically rejected.

This new role is vital in ensuring that we continue to provide an exceptional, relationship led, service to our elderly clients and their families as we continue to grow and maintain our position as the ‘most admired care company in Cleveland’. You will be instrumental in ensuring this happens.

As a Field Based Supervisor you will be an ambassador for the excellent service that we provide, supporting our amazing CAREGivers to provide the very best companionship, home help, personal care, dementia and sometimes end-of life services to our clients for which we received a 5 Star Best Employer in Care Award last year.

Your job will entail the responsibility for the quality control throughout our service;

CAREGivers

Carrying out effective and meaningful Supervisions, Appraisals and Support Visits / Spot checks with our CAREGivers – ensuring complete employee engagement. 100% of our employees last year said they were proud to work for the company. You need to be a really effective ‘people person’.

Carrying out Care Certificate Touchpoints and Observations to demonstrate we have a well-trained, competent and capable workforce and mentoring employees to be the best they can be.

You will have a keen eye for detail and perfection as you audit all paperwork including daily activity logs to ensure everything we, and our CAREGivers do, complies with our policies and procedures; CQC Regulations and Safeguarding protocols.

Clients

You will visit clients, enhancing our relationship with them, carrying out needs assessments, updating care plans, matching and introducing CAREGivers ultimately representing the company as the premium care provider in the area.

In the future you will carry out customer assessments prior to them receiving care from us and attend the customers first care visit to introduce their CAREGiver to them offering a truly personalised service, bespoke to their individual needs, wants and aspirations. You will produce highly individualised and comprehensive care plans at first and subsequent reviews which we do regularly to ensure we are always up to date with changing clients needs and ensuring our CAREGivers are always meeting those needs.

You will work closely with the office team to ensure our service provision is the best it can be for every individual client and their family. You will ensure you know, understand their needs and be able to provide great inspiration to all of our CAREGivers. You will also spend part of your role in the office doing administration.

You will be part of the 24/7/365 on-call rota and you will also be required to visit clients when on call if there is no CAREGiver available, though this is rare.

What will you need?

  • You will need similar experience of delivering home care services to people living in their own homes and have experience of supervising a team. You will be a true leader who is able to lead by example and motivate a team and have the willingness to progress in our organisation. You must be well presented and have a ‘superior’ customer service ethos at the heart of everything you do.
  • You will have good experience in supervising employees ensuring all staff are always 100% engaged and fulfilled in their work; you will have well developed organisational skills, be a multi-tasker and communicative both written and verbally.
  • Good levels of computer systems literacy with strong Word skills
  • A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy yet effective, deadline-driven team environment
  • A professional customer facing and telephone manner; a smiling personality and empathy for others
  • An outstanding eye for detail and a ‘right first time’ attitude
  • Be planned yet have the ability to multi-task and prioritise conflicting deadlines
  • The ability to make friends and influence people.
  • To have pride in your work; the want to work ‘above and beyond’ and have high standards of commitment, dedication and achievement.

What we offer

  • Primarily, job fulfilment; a great place to work in a great team with great career opportunities making a huge difference to the lives of our elderly clients!
  • Our salary package starts at £19,500 with ongoing bonus opportunities.
  • 28 days holiday including Bank Holidays rising annually to 31 after 3 years’ service.
  • Pension scheme.
  • Company Discount Scheme
  • Employee Assistance Scheme
  • Training, development and career opportunities.
  • Social Events

If you would like to forge your future with an exceptional care company that’s really going places then please apply by writing a covering letter / email explaining why you think you may be the right person for the job and attach your CV. We would like to know why you would be good for our job, not simply listing what you have done in the past.

  • What is it about this role that appeals to you?
  • Why Home Instead Senior Care?
  • What aspects of the ‘personal profile’ we are looking for as contained in the job advert do you think you would be able to bring to our team?

If you do not provide a covering letter with this information, you will not be considered for an interview. Please note also that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role will close early therefore please do not hesitate to submit your application.

Finally, you must hold a full driver’s licence, have full use of a car and have easy access to our offices at TS18 3HP. This is a full-time, permanent post with a very bright future. All appointments are subject to a satisfactory DBS check and references.

I'm interested Apply now

Join the Very Best!

Care / Scheduler / Logistics Coordinator

Stockton-on-Tees Full-time 19500 - 19500 per annum Closing date: 17/10/2020

We have an exciting opportunity for a talented, enthusiastic and ‘can-do’ Care Coordinator / Scheduler to join our award-winning team. Because of our growing reputation, we are expanding rapidly throughout the Cleveland area and are looking for the right person with excellent administrative, IT and people skills to help drive our highly regarded care business forward. This role offers great career prospects and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home. All our visits with clients are for at least an hour, often more and our CAREGivers visit the same clients providing consistency and the opportunity to develop, meaningful, trusting and long term relationships. It will be your job to ensure all these visits are planned and organised and that our CAREGivers are coordinated to turn up on time, every time.

Recognised by the Care Quality Commission as ‘Outstanding’, we’re very proud of our team and our well-earned reputation for providing exceptional, quality care and support. However, this can only happen if we continue to employ the right calibre office staff driving our operation as we continue to grow. Interested? Could you be our next rising star? Then please read to the end of this job advert as if you don’t follow the specific requirements asked for, you will be automatically rejected.

Job Details                                                                             

The Care Coordinator / Scheduler is responsible for the allocation of CAREGiver’s working hours whilst ensuring our robust quality standards are met.  It would be great if you have previous Care Coordination experience however if you have a logical, planned mind and have transferrable skills from other logistical type industries or roles, we will train you to succeed in our business environment.

You will be expected to coordinate CAREGiver schedules and give general support to the office team in order to provide the highest quality service to our clients. You will need to be able to develop excellent relationships with both clients and CAREGivers, creating client schedules and records and supporting the Care Team by working with families, professionals and other CAREGivers to achieve the very best outcomes.

You will ideally:

·         Be able to hit the ground running, utilising your great transferable skills quickly learning our way of ‘doing things’.

·         Have sound knowledge and understanding of using bespoke or generic software systems (we use People Planner / IQ Timecard / My Learning Cloud), allocating and coordinating all care visits to ensure continuity for both client and CAREGiver

·         Be adept in organising and communicating CAREGiver / client rotas

·         Be able to adapt quickly to emergencies and / or other unforeseen circumstances ensuring all visits always take place

·         Provide timely response to client requests and ensure they are constantly updated with new and changing information

·         Be knowledgeable of local area

·         Engage positively with all employees being pivotal in maintaining their interest and availability and liaise relentlessly with all CAREGivers ensuring that they are always supported and enjoying their work experiences.

·         Provide out of hours “on call” assistance on a rotational basis

·         Work directly with the office management team to develop business and support the team.

·         Support delivery of personal / care calls in times of needs which may include out of hours

What will you need?

·         You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing ‘superior’ customer service.

·         You will have experience in delivering or managing /coordinating care delivery through People Planner, exceptional organisational skills, be a multi-tasker and communicative both written and verbally.

·         High levels of computer literacy with strong Word and Excel skills

·         A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment

·         A professional telephone manner; a smiling personality and empathy for others

·         An outstanding eye for detail and a ‘right first time’ attitude

·         The ability to multi-task and prioritise conflicting deadlines

·         The ability to make friends and influence people.

·         To have pride in your work; the want to work ‘above and beyond’ and have high standards of commitment and achievement.

What we offer

·         Primarily, job fulfilment; a great place to work in a great team with great career opportunities making a huge difference to the lives of our elderly clients!

·         Our salary package starts at £19,500 with ongoing bonus opportunities.

·         28 days holiday including Bank Holidays rising annually to 31 after 3 years’ service.

·         Pension scheme.

·         Company Discount Scheme

·         Employee Assistance Scheme

·         Training, development and career opportunities.

·         Social Events

If you would like to forge your future with an exceptional care company that’s really going places then please apply by writing a covering letter / email explaining why you think you may be the right person for the job and attach your CV. We would like to know why you would be good for our job, not simply listing what you have done in the past.

  • What is it about this role that appeals to you?
  • Why Home Instead Senior Care?
  • What aspects of the ‘personal profile’ we are looking for as contained in the job advert do you think you would be able to bring to our team?

If you do not provide a covering letter with this information, you will not be considered for an interview. Please note also that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role will close early therefore please do not hesitate to submit your application.

Finally, you must hold a full driver’s licence, have full use of a car and have easy access to our offices at TS18 3HP. This is a full-time, permanent post with a very bright future. All appointments are subject to a satisfactory DBS check and references.

I'm interested Apply now

Business Support Administrator

Stockton Full-time £19,500 - £19,500 per annum Closing date: 17/10/2020

This Business Support Administrator role will be fundamental to the effective working of the team and will, amongst other things, provide the complete administrative and supportive service involved with the smooth running of the office. There will be a lot of telephone answering, taking detailed messages, dealing with ongoing queries to satisfaction and helping out with an array of other duties – all of which require accuracy, attention to detail and a ‘right first time’ attitude.

The post also entails being involved with the recruitment cycle, coordinating and ensuring recruitment administration is completed quickly, efficiently and correctly within timescales. You will be involved with aspects of marketing including the use of social media, increasing brand awareness and greater recruitment opportunities for CAREGivers and client acquisition.

There will also be a significant amount of project work as we introduce new systems, products and services of which you will play an increasingly progressive role.

In essence a fully varied role.

Your career progression will follow this route and will expand as your general ‘Home Instead’ ethos understanding grows and people knowledge, talent and skills develop. You will become an integral and important part of the growth of the company providing support to our elderly clients and CAREGivers 24 hours a day, 7 days a week.

I'm interested Apply now

Part time morning CAREGiver, Home Carer Companion, Home Help and Personal Care

Stockton Part-time Closing date: 31/10/2020

The job role itself

You will be visiting and helping support elderly people who would like to stay independent in their own home, where they want to be, surrounded by memories, for as long as possible.  The support you provide may include: 

·         Preparing the client's meals.

·         Taking the client shopping or get their shopping on behalf of the client

·         Helping the client with their housework. This may include light cleaning such as ironing, polishing and hoovering.

·         Helping them to get washed, dressed and ready for the day. There may also be other elements of personal care.

·         Helping make sure the client takes their daily medications, and…

·         Simply being there for your client; being a companion with a friendly ear with time to listen, a shoulder to rest on. Some client's feel lonely and you might be the only person they come into contact with all day. You will make a truly meaningful and lasting difference to someone’s life.

I'm interested

Part time morning CAREGiver, Home Carer Companion, Home Help and Personal Care

Stokesley Part-time Closing date: 31/10/2020

The job role itself

You will be visiting and helping support elderly people who would like to stay independent in their own home, where they want to be, surrounded by memories, for as long as possible.  The support you provide may include: 

·         Preparing the client's meals.

·         Taking the client shopping or get their shopping on behalf of the client

·         Helping the client with their housework. This may include light cleaning such as ironing, polishing and hoovering.

·         Helping them to get washed, dressed and ready for the day. There may also be other elements of personal care.

·         Helping make sure the client takes their daily medications, and…

·         Simply being there for your client; being a companion with a friendly ear with time to listen, a shoulder to rest on. Some client's feel lonely and you might be the only person they come into contact with all day. You will make a truly meaningful and lasting difference to someone’s life.

I'm interested

Part time morning CAREGiver, Home Carer Companion, Home Help and Personal Care

Middlesbrough Part-time Closing date: 31/10/2020

The job role itself

You will be visiting and helping support elderly people who would like to stay independent in their own home, where they want to be, surrounded by memories, for as long as possible.  The support you provide may include: 

·         Preparing the client's meals.

·         Taking the client shopping or get their shopping on behalf of the client

·         Helping the client with their housework. This may include light cleaning such as ironing, polishing and hoovering.

·         Helping them to get washed, dressed and ready for the day. There may also be other elements of personal care.

·         Helping make sure the client takes their daily medications, and…

·         Simply being there for your client; being a companion with a friendly ear with time to listen, a shoulder to rest on. Some client's feel lonely and you might be the only person they come into contact with all day. You will make a truly meaningful and lasting difference to someone’s life.

I'm interested
CAREGiver looking at a cook book with elderly lady
Photo of CAREGiver with Client