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Scheduler

Scheduler

Cheltenham Full-time 19,500 - 20,000 per annum Closing date: 30/04/2021

The Role

  • Understand and build effective and efficient schedules around our clients and CAREGivers.
  • Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
  • Be responsive to changes in the schedule and liaise with relevant team members.
  • Match CAREGivers to new clients in conjunction with client services team and arrange introductions.
  • Ensure client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.
  • Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.
  • Work with the recruitment team to ensure sufficient current and future staffing levels are met.
  • Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
  • Add and maintain all client and CAREGiver information onto to the electronic scheduling system.
  • Carry out any other duties deemed necessary for the successful operation of the business.
  • Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  • Assist with fielding enquiries from prospective clients and CAREGivers and pass information to relevant office team members to progress.
  • Produce KPI reports for the Care Manager / General Manager as required.
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CAREGiver looking at a cook book with elderly lady
Photo of CAREGiver with Client