Join our team

OUTSTANDING Quality and Compliance Manager

Quality and Compliance Manager

Leicestershire Full-time 20,000 - 30,000 pro rata Closing date: 25/08/2019

Do you know how to deliver OUTSTANDING care?

Want to join a team that are CQC OUTSTANDING - private - bespoke - and want to continue to grow to be the biggest and best care provider in Leicestershire?

We are looking for someone with drive and ambition who has the experience to be a part of a huge growth plan, overseeing several sites and a large team of senior managers below them over the next few years. Whilst experience is essential for for this role - personality and 'can do' attitude and person fit will be assessed and valued with equal importance.

If you have wanted to do things your way...make a mark and truly work for a company that care for their Care Givers and office team as much as their clients delivering care in the way that it should be please get in touch!

I'm interested

OUTSTANDING Care Coordinator

OUTSTANDING Care Coordinator

Leicestershire Full-time 18,000 - 22,000 pro rata Closing date: 17/08/2019

Exciting opportunity to take a large and key role in a team with ambition and drive - we are driven by delivering the highest quality care (as rated OUTSTANDING) by CQC to as many private clients in Leicestershire as possible.

Due to exceptional business growth an opportunity has arisen for an EXPERIENCED enthusiastic, professional, caring and energetic Coordinator?to join Home Instead Senior Care in Charnwood Leicestershire: a dynamic, ambitious and growing company.

If you have wanted to do things your way...make a mark and truly work for a company that care for their CAREGivers and office team as much as their clients delivering care in the way that it should be please get in touch!

In a nut shell we have...

·         42 Outstanding CQC ratings across our network – more than any other home care provider in the UK!

·         Minimum call times of one hour allowing client and CAREGiver to have time to forge meaningful relationships.

·         Companionship, home help and personal services.

·         Call times at a time that suit the client – not our schedule, on time every time.

·         Bespoke client and Care Giver matching to ensure similar interests.

·         We believe there is no place like home and our elderly community deserve better – we want to support them and show you and their family how home care should be delivered in the private sector.

We are looking for a Coordinator who has the same core values, ethos and passion for care as we do. We are looking for someone who wants to help us build a successful Home Care service upon the solid foundations of the Home Instead brand already in place.

Delivering a very different Home Care service: all calls 1 hour minimum, high consistency of matched and trained caregivers for all clients, arriving on time and staying the full length of the call, puts Home Instead in a unique position in the market place.

As an office not only are we rated OUTSTANDING by CQC, we have a 9.8 score on homecare.co.uk, we won Leicesters Care Employer of the year, were a finalist in the Great British Care Awards and look after our CAREGivers and employees as well as our clients:

See a video of someone already doing this role in one of the other offices:

https://youtu.be/SIk33toxdwk

https://www.homeinsteadjobs.co.uk/scheduler-care-co-ordinator

You will be expected to perform a variety of duties in the areas of client care:

Responsibilities Include:

·         Template weekly and bi-weekly schedules

·         Block schedule client and CAREGiver calls

·         Match our CAREGivers and Clients

·         Ensuring rotas and schedules are effective and efficient

·         Quality assurance visits for clients

·         CAREGiver support and introductions to new clients

·         Allocation of calls to CAREGivers, ensuring continuity of care for our clients.

·         Coverage of immediate calls.

·         Support other departments by undertaking client care calls, and client introductions as required.

·         CAREGiver annual leave and availability policy and implementation

·         CAREGivers scheduled hours

·         Responsible for the out of hours phone during the working period as scheduled on a rota basis

·         Answer the main office phone promptly, transferring to relevant departments, taking messages, and handling any concerns.

Ideal Candidate:

·         Excellent COMMUNICATION skills – telephone and email

·         Competent IT skills – ability to understand and learn scheduling system

·         Influencing skills

·         Passionate about quality care and the well-being of our clients.

·         Must be able to work well under pressure and to work to tight deadlines

Would suit someone wanting to lead a team, develop themselves and truly do what they believe in.

I'm interested

OUTSTANDING Trainee Registered Manager

OUTSTANDING Trainee Registered Manager

Leicestershire Full-time 25,000 - 50,000 pro rata Closing date: 06/09/2019

Are you an OUTSTANDING individual?

Do you know how to deliver OUTSTANDING care?

Want to join a team that are CQC OUTSTANDING - private - bespoke - and want to continue to grow to be the biggest and best care provider in Leicestershire?

Opportunity to run multi sites.

We are looking for someone with drive and ambition who has the experience to be a part of a huge growth plan, overseeing several sites and a large team of senior managers below them over the next few years. Whilst experience is essential for for this role - personality and 'can do' attitude and person fit will be assessed and valued with equal importance.

If you have wanted to do things your way...make a mark and truly work for a company that care for their Care Givers and office team as much as their clients delivering care in the way that it should be please get in touch!

A Care Manager’s role is to manage the day to day running of one or more of Home Instead Senior Care operations, ensuring compliance with the Essential Standards of Quality and Safety and adhering to The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009 in all aspects.

The Care Manager is responsible for acting in the best interests of the clients we support, and ensuring that they implement systems to monitor quality and performance.

A Care Manager is not only answerable to their employer; they are also answerable to CQC.

In addition, it is a requirement of the role to be involved in Networking Activities/Business development and to provide Directors with regular activity reports and analyses.

Maintain compliance with all Policy and Procedures.

The management of all care processes from initial contact, whilst maintaining agreed standards.

Care Managers are responsible for the on-going management of CAREGivers and for carrying out/overseeing the following processes:-

Main Tasks, Role &Responsibilities

Over see the Recruitment of CAREGivers

Policies and Procedures

Responsibility for the implementation and update of all policies and procedures for compliance with regulation and legislation.

Ensure that any relevant Local Area Policies are adopted into your own policy and practice e.g. Safeguarding, Medication.

Complaints

Health & Safety

Ensure that Health & Safety audits are completed both in the office and within client’s homes.

Complete risk assessments where needed.

Keep up to date with all relevant legislation.

Report all notifiable incidents to the relevant body e.g. CQC, RIDDOR.

Take all reasonable care for the safety of both yourself and others.

CQC

Ensure they understand and can evidence compliance with, The Essential Standards of Quality and Safety.

Ensure they understand and can evidence compliance with, The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009.

Understand all legislation that has any impact on the service provided in relation to meeting and exceeding standards.

HR

Take part in disciplinary investigations, interviews and meetings following the company policy and procedures, issue disciplinary sanctions where needed, including adult protection issues.

Take and follow advice from outside HR advisors relating to any disciplinary issues.

Record Keeping

Maintain and review all records required by good practice and regulation for the effective running of the service and the business.

Record all conversations with relevant others, including time and date.

Care Managers need to register with the National Minimum Data Set and keep all staff entries up to date.

Confidentiality & Data protection

Ensure that you follow all policy & procedures to maintain confidentiality.

Work within the guidance on data protection from CQC.

Ensure that staff understands the importance of maintaining confidentiality.

Funding Streams

Understand Social Care funding.

Understand Direct Payments.

Understand Benefits such as DLA and attendance allowance.

Understand Personal/Individual Budgets.

Planning

Attend a management meeting each week/month and provide reports relating to the business, to tasks completed and tasks outstanding.

To contribute to the development of new business.

Contribute to the strategic and business planning and implementation.

Undertake any training that is deemed necessary or mandatory by the company; take part in your own supervision, appraisal, KPI meetings and professional development. Maintain and improve professional knowledge and competence.

Attend meetings to network and actively raise the profile of Home Instead Senior Care.

Ensure that all customers are treated with dignity and respect.

To liaise with other professionals; regarding referrals, the on-going care of current and potential customers.

This list is in no way exhaustive and Care Managers are expected to carry out any other duties as are within the scope, spirit, and purpose of the job.

I'm interested
CAREGiver looking at a cook book with elderly lady
Photo of CAREGiver with Client