PEAQ stands for ‘Pursing Excellence by Advancing Quality’ and it is Home Instead’s annual survey for our CAREGivers, Clients and Key Players.
The PEAQ programme is carried out by each Home Instead office around the UK, as we are all committed to providing award winning quality care and through the PEAQ process we are able to see what is working well and also listen and act on the issues raised by CAREGivers, Clients or Key Players.
Last year the results were good, but this year has been fantastic!
100% of our clients would recommend us and said that their CAREGiver takes an interest in them as a person.
100% of our CAREGivers are proud to work for us.
92% saying they understand why Home Instead is different from other care companies.
You can see an info graphic of these amazing results below;