First Outstanding CQC rating in London for Home Instead Wimbledon and Kingston

Oustanding caring!

We enter the New Year with some fantastic news. In December we had our routine Care Quality Commission (CQC) inspection. The way the commission rate the service has changed from being either compliant or non-compliant, to one of the following:-

• Outstanding

• Good

• Requires Improvement

• Inadequate

Home Instead Wimbledon & Kingston has received OUTSTANDING !

You can read the full report here



Sally Warren, CQC's Deputy Chief Inspector for Adult Social Care, said:

“We are delighted that Home Instead Senior Care is the first London home care provider to receive an Outstanding rating. “We were particularly impressed with the provider’s work to ensure meaningful and positive experiences for people who use the service and the commitment of all staff to continuously seek improved outcomes for service users. “People we spoke with were very positive about the service and the ability of staff to respond to their changing needs. “Staff demonstrated a sound understanding of the differing needs of the people in their care and reflected these needs when planning and delivering services. This is a great example of what outstanding care looks like.”

 One of our Outstanding CAREGivers sent us this message:-"

"Congratulations to everyone in the office, because if you didn’t get it right in the office, we couldn’t get it right out in ” the field”. I’m so proud to be a member of the Home Instead family; it’s not rocket science also to know that what is at the top of any organisation will filter down through-out, so  BE PROUD - BE VERY PROUD. Love you lots!!! "

We are so proud to be recognised for all our hard work. We strive to change the face of ageing and also change the face of caring. Having the CQC recognise how much effort we have put in over the years is such great news. We have always known our care in outstanding so we are delighted with this accolade.


Changing the face of ageing

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home