Home Instead South Lakes

Our Care Professionals and Office Support Team are proud to support adults in the community of South Cumbria delivering OUTSTANDING home care, covering all areas of the South Lakes.

Meadowbank House, Meadowbank Business Park,
Shap Road, Kendal,
LA9 6NY
01539 267220
Enquire about care

Why Home Instead South Lakes?

Personalised care that starts with listening

Your situation is unique – your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.

20 years of trusted experience

We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.

A simple, seamless set-up

No jargon, no pressure, no long waits. We’ll guide you through every step at your pace, with transparent pricing from day one.

Fully flexible, unhurried support

Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.

Meet the team

  • Sophie Mellor and Melissa Holliday
  • Louise Yates

    Louise Yates

    Group Operations Director/Nominated Individual

    I oversee the whole operation of running Home Instead South Lakes, including the Care Professionals, Office Support Team, the Senior Leadership Team and a network of external contacts who help support our business and clients.
  • Rachel Sanders

    Rachel Sanders

    Group Operations Manager

    I ensure the Support Team is fully supported while overseeing both our Care Professionals and clients. I’m responsible for making sure we consistently meet care standards and deliver outstanding service.
  • Pamela Gios

    Pamela Gios

    Care Standards Manager / Registered Manager

    As Care Standards Manager and Registered Manager, I oversee the Care Team and work with our Support Team to ensure we meet all franchise standards, brand guidelines, and regulatory requirements, delivering safe, high-quality care every day.
  • Rachel Dixon

    Rachel Dixon

    Care Operations Manager

    As Care Operations Manager, I support our Care Professionals with personal development, one-to-ones, and more. I also oversee some of our complex clients, ensuring care is tailored, consistent, and meets the outstanding standards we’re known for.
  • Jessica Newell

    Jessica Newell

    Client Coordinator

    Jess is the Client Coordinator, supporting individuals by assessing needs, creating care plans, and ensuring the right services are in place. She works closely with families and professionals to deliver person-centred care that promotes wellbeing and independence.
  • Candice Bradley

    Candice Bradley

    Recruitment & Training Coordinator

    I connect with all our new Care Professionals, guiding them through the early stages of their journey with Home Instead. From the first chat to their initial training and support, I’m here to help them feel confident, prepared, and part of the team.
  • Manon Wheatman
  • Andrea Blude

    Andrea Blude

    Engagement Coordinator

    Alongside my role as a Care Professional, I’m excited to step into the role of Engagement Coordinator! I’ll be meeting key community members and building relationships to help more clients discover our care services. Looking forward to making a difference in more lives!
  • Amanda Lancaster
  • Martyna Brood

    Martyna Brood

    Care Professional Coordinator

    I also support the care team with administration and support our Care Professionals throughout their journey with us.
  • Ruth McCann

    Ruth McCann

    Field/Admin Support Care & Recruiting

    I provide essential administrative support for recruitment, including sending paperwork, coordinating the hiring process, auditing files, and managing a range of day-to-day recruitment tasks.

Award-winning service you can rely on

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Your home, your independence, your choice.

Our Care Professionals and Office Support Team proudly deliver OUTSTANDING home care across South Cumbria, from Kendal and Kirkby Lonsdale to Arnside, Grange-over-Sands, Carnforth, and Ulverston. We're honoured to rank Top 20 in the North West by homecare.co.uk, the only Cumbria provider on the list.
We're always looking for caring, reliable people to join our team, get in touch to find out more.
A group of smiling people indoors hold balloons and certificates, celebrating in front of large windows. - Home Instead

Your Local Office

Home Instead South Lakes

The team here at Home Instead South Lakes are proud to provide expert home care in your local area. Get in touch to find out how we can help you or your loved ones.

Meadowbank House, Meadowbank Business Park, Shap Road, Kendal, LA9 6NY

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Get in touch today to
see how we can help

Request a call back

Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.


Other non-care related enquiries

Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!

Janet, Client's Family

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Our Home Care Services

We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.

  • Specialist Care

    Specialist Care

    Palliative
    Dementia
    Arthritis and Mobility
    Parkinson’s
    Cancer
    Neurological
    Assisting you to rehabilitate at home
    Disability care for older people at home

    Enquire Now
  • Home Care

    Home Care

    Daytime Care
    Overnight Care
    Personal Care
    Home Help & Housekeeping
    Companionship
    Respite Care
    Help for family carers
    Living better with home care
    What is moving and handling in Home Care?
    What is home care?

    Enquire Now
  • Health & Complex Care

    Health & Complex Care

    Catheter
    Stoma
    Gastrostomy Care
    Nail Care
    An introduction to complex care
    Health & complex care for older adults
    Common healthcare needs in older adults
    Health & complex care at home
    What is complex care?
    Complex care management and care planning
    Health Care at home
    The benefits of complex care at home
    Meet the MAR chart: how carers record medication
    What is a continuing healthcare checklist?
    Simple Wound Care
    Vital Signs Monitoring

    Enquire Now
  • Live-In Care In Your Own Home

    Live-In Care In Your Own Home

    Our Care Professionals work to find a real connection with everyone they care for, becoming a friendly face that person - and their families - come to know and trust.

    Enquire Now

Search for another Home Instead location

Your home, your independence, your choice.

Our Care Professionals and Office Support Team proudly deliver OUTSTANDING home care across South Cumbria, from Kendal and Kirkby Lonsdale to Arnside, Grange-over-Sands, Carnforth, and Ulverston. We're honoured to rank Top 20 in the North West by homecare.co.uk, the only Cumbria provider on the list.
We're always looking for caring, reliable people to join our team, get in touch to find out more.
A group of smiling people indoors hold balloons and certificates, celebrating in front of large windows. - Home Instead
A person with short curly hair wearing a bright pink top stands indoors, smiling in front of a window. - Home Instead

After working as a teaching assistant for over 20 years, I knew I needed a change for the last decade of my career. The light bulb moment came when I met a Care Coordinator discussing help and support with an elderly neighbor of mine.

I had also heard a glowing report about the respect and care given by Home Instead to a dear friend’s mother when she was very ill. All these factors led me to make the move. I now work with such kind and considerate people, and each day, the clients make me smile.

I love this role and would definitely recommend inquiring if you are interested in a rewarding career!

Kath (Care Professional)

An older man wearing blue sweater and with grey hair and eyeglasses having coffe outside the house with his younger female carer with short hair and both happy while chatting

“I cannot thank the whole team of Care Professionals enough! To say they all went above and beyond in their care for our family is an understatement and we are indebted to them for the way in which they made a very difficult time much more bearable. It felt as if each member of the team became not just someone who provided a service (which they did and very professionally), but a friend and I’ve missed seeing them since Dad’s passing. Each one is an absolute credit to Home Instead!”

Claire E (Daughter of Client)

Woman with long hair, wearing a green jacket, sits on a dark sofa, smiling near a wooden table and a window behind her. - Home Instead

My Home Instead experience so far has been amazing! From the interview process right through to the training, I was made to feel very welcome and supported! The training sessions were great, very informative. Coming from a retail background, it was a fantastic opportunity to learn and grow the skills I needed to become a Care Professional.

The role has been exactly what I expected. All of the clients I have met so far have been so lovely, and I love being there to support and help them stay in their own homes. It truly is a very rewarding job!

Sam (Care Professional)

A man with curly hair, wearing a black puffer vest, smiles while standing indoors with a window in the background. - Home Instead

I have been a chef for 15 years, and working for Home Instead gives me a feeling of freedom. I really enjoy traveling around and meeting with lovely clients. The job is rewarding, my work-life balance is a lot better, and my colleagues are great. I’m really looking forward to learning more and working with Home Instead for many years.

Thomas (Care Professional)

Garden with lush plants, purple flowers, and a small wooden shed with an open door and various notices posted on it. - Home Instead

What a privilege it has been to work with Rachel and the team at Home Instead Kendal! We first met when we won the opportunity to have a ‘mini garden makeover’ in February 2022. From that moment on I have been most impressed with the determination and drive of Rachel and her team to get things done.

We continued our partnership when we invited Home Instead clients and their carers to come and work alongside Bee Team members to plant trees for the Queen’s Jubilee. What a beautiful and memorable afternoon that was with young and old working together across the generations, in the glorious sunshine, enjoying both gardening and companionship. A simple act but very special indeed!

Karen H, (Heron Hill Primary School)

Older woman with grey hair chatting with her younger female carer while cutting vegetables both sitting on a chair inside the kitchen while chatting

“Home Instead have been visiting my Mum for about 6 months. This is the first time she has needed some extra support in her home and was anxious about it. The whole team are very professional and make my Mum feel special.

I know my Mum looks forward to their visits and is always happy to tell me about her time with the carers. Mum has Alzheimer’s and can become anxious. The care visits give her a plan for her week and something to look forward to. I know she is happy and safe when I can’t be there.”

Gillian W (Daughter of Client)

Our Community Partners

  • Alzheimer
  • Parkinsons
  • Homecare Association
  • British Franchise Association

Local advice & support

Become a Care Professional today

Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.

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