Home Instead Wirral

Building 3,
Prenton Way, North Cheshire Trading Estate, Prenton,
CH43 3EA
0151 382 4000
Enquire about care

Why Home Instead Wirral?

Personalised care that starts with listening

Your situation is unique – your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.

20 years of trusted experience

We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.

A simple, seamless set-up

No jargon, no pressure, no long waits. We’ll guide you through every step at your pace, with transparent pricing from day one.

Fully flexible, unhurried support

Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.

Meet the team

  • Mike and Catharine Chalton

    Mike and Catharine Chalton

    Franchise Owners

    Mike and Catharine Chalton, Franchise Owners.
  • Rebecca Bradley

    Rebecca Bradley

    Group General Manager

    Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead. She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Wirral, Chester, and Liverpool South's operations.
  • Jenny Kyle

    Jenny Kyle

    Head of People

    Jen oversees the welfare of our team of Care Professionals, ensuring they continue to deliver outstanding levels of care across Wirral, Chester and Liverpool South. Her natural compassion, communications skills and attention to detail mean Jen is a perfect fit for her role.
  • Mary Costello-Smith

    Mary Costello-Smith

    Head of Business Operations

    Mary leads the business development of our group of franchises, using her extensive local knowledge. she is committed helping grow the Home Instead brand.
  • Mary Jordan

    Mary Jordan

    Registered Care Manager

    Mary joined Home Instead as a Care Professional in 2008. Having always loved working with elderly people she was a perfect fit to her role, which along with her dedication, helped her progress to Registered Care Manager.
  • Nicci Williamson

    Nicci Williamson

    Registered Care Manager

    Nicci is our Registered Care Manager for Wirral north. She joined Home Instead as a Care Professional in 2015 and progressed through her hard work and commitment. Having always loved working with elderly people she was a perfect fit to her role.
  • Aoife Woodhouse

    Aoife Woodhouse

    Assistant Care Manager - Wirral South

    Aoife has worked in the care sector since she was a teenager and is hugely passionate about helping others. Formerly a Registered Manager in a residential home, she is passionate about supporting both our clients and our team of Care Professionals in Wirral South.
  • Hayley Johnson

    Hayley Johnson

    Assistant Care Manager - Wirral North

    As Assistant Care Manager for Wirral North, Hayley brings a wealth of experience in health and social care and is passionate about supporting both our clients and our Care Professionals.
  • Pam Jordan

    Pam Jordan

    Finance Officer

    Pam was born in Wirral and has lived here all her life. Pam is an invaluable member of the team who is responsible for all aspects of the financial administration of the business.
  • Colin Moras

    Colin Moras

    Data and Analytics

    Colin plays a key role in supporting our Care Operations team. He is central to supporting the team on a day-to-day basis in addition to implementing a paperless office system and looking after many of our IT needs.
  • Jake Steele

    Jake Steele

    Training Officer

    Jake is our full-time training officer for Wirral, Chester and Liverpool South. He brings a wealth of experience to his training role, gained from his time as a Care Professional, where he was a national finalist of Care Professional of the Year in 2024.
  • Frankie Forsythe

    Frankie Forsythe

    Onboarding Coordinator

    Frankie provides dedicated support to new starters, guiding them through recruitment, compliance, induction and their first steps in their role as a Care Professional, helping to ensure a smooth and positive start to their career with Home Instead.
  • Nadine Rees

    Nadine Rees

    Hiring Coordinator

    Nadine is key to our Care Professional recruitment efforts and the main person you will when you've been invited for interview. Nadine brings her interpersonal skills from years' of experience gained in the airline and travel sector to the Home Instead team.
  • Andrea Duffy

    Andrea Duffy

    Assistant Care Manager

    Andrea brings over 20 years' experience to her role as Assistant Care Manager, following a successful career in care management. She supports our Registered Care Manager and team of Care Professionals and clients on a daily basis.
  • Ann Parry

    Ann Parry

    Assistant Care Manager

    As ACM, Ann is a key member of our Care Operations team, providing a vital link between the Registered Care Manager, our care operations support team and our wonderful Care Professionals in the field.
  • Kim Taylor

    Kim Taylor

    Scheduling Lead

    As Scheduling Lead, Kim plays a key part in supporting our care team in north Wirral. She has experience of all aspects of care, having previously spent 5 years working as Care Professional herself. 
  • Kirsty Hall

    Kirsty Hall

    Scheduler

    Following her first year of training as a nurse, Kirsty needed to gain the required experience in the care sector. Having been referred by a friend, she joined Home Instead Wirral as a Care Professional in 2015 and liked it so much, she decided to stay.
  • Laura Monteith

    Laura Monteith

    Scheduler

    Laura brings over a decade of experience in the banking and insurance markets, which means she brought many useful transferable skills to her role as scheduler.
  • Our Outstanding Team

    Our Outstanding Team

    Care Professionals

    Our Care Professionals are committed to providing a reliable, compassionate and friendly care service. Their thoughtfulness and dedication are an inspiration. They work tirelessly helping our clients retain their dignity whilst remaining independent their own homes. 
  • Pauline Haggett

    Pauline Haggett

    Community Engagement Officer

    Pauline is the face of Home Instead in the Wirral community. She works closely with local community groups, church groups, and charities to support our older community, supported by Home Instead's values.
  • Helen Hickey

    Helen Hickey

    Community Engagement Officer

    Helen is a key member of our Community Engagement team. She brings a wealth of experience from her career in media and the pharmacy sectors, to develop and support key relationships with organisations across Wirral South.

Award-winning service you can rely on

Award certificate
Award certificate

Outstanding care in your own home

At Home Instead Wirral, we believe that continuing to live at home in the place you feel most comfortable, safe and happy in, is the best solution as you age. Our tailored Care Solutions allow you live well your way at home.

We have delivered almost 2 million hours of care since 2007, and we are proud to be the outstanding care provider on the Wirral peninsula.
A man and a woman chatting at a table with a chess set. - Home Instead

Your Local Office

Home Instead Wirral

The team here at Home Instead Wirral are proud to provide expert home care in your local area. Get in touch to find out how we can help you or your loved ones.

Building 3, Prenton Way, North Cheshire Trading Estate, Prenton, CH43 3EA

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Get in touch today to
see how we can help

Request a call back

Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.


Other non-care related enquiries

Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!

Janet, Client's Family

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Our Home Care Services

We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.

  • Home Care

    Home Care

    Companionship
    Home Help & Housekeeping
    Personal Care
    Overnight Care
    Daytime Care
    Respite Care

    Enquire Now
  • Specialist Care

    Specialist Care

    Dementia
    Cancer
    Parkinson’s
    Neurological
    Palliative
    Arthritis and Mobility

    Enquire Now
  • Health & Complex Care

    Health & Complex Care

    Nail Care
    Catheter
    Stoma
    Simple Wound Care
    Vital Signs Monitoring
    Diabetes Monitoring

    Enquire Now

Search for another Home Instead location

Outstanding care in your own home

At Home Instead Wirral, we believe that continuing to live at home in the place you feel most comfortable, safe and happy in, is the best solution as you age. Our tailored Care Solutions allow you live well your way at home.

We have delivered almost 2 million hours of care since 2007, and we are proud to be the outstanding care provider on the Wirral peninsula.
A man and a woman chatting at a table with a chess set. - Home Instead

Our Community Partners

  • Alzheimer
  • Parkinsons
  • Homecare Association
  • British Franchise Association

Local advice & support

Become a Care Professional today

Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.

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