Celebrating a Top 20 Award-Winning Year for Home Instead St Helens

We are absolutely delighted to announce that Home Instead St Helens has once again been recognised as one of the Top 20 Home Care Providers in the North West of England by Homecare.co.uk.

In a time when the care sector continues to face significant challenges and increasing scrutiny, this recognition means more to us than ever. It is not judged by a panel or based on applications; instead, it is awarded based on reviews and feedback from the people who matter most – our clients and their families.

For the past 14 years, our mission has remained the same: to provide outstanding, person-centred care that enables older people to live independently and comfortably in their own homes. This award is a testament to the dedication, compassion and professionalism shown every day by our incredible Care Professionals and office team, who consistently go above and beyond to make a positive difference in people’s lives.

Nothing makes us prouder than hearing directly from the families we support. Their words remind us why we do what we do.

One family shared:

“Mum was struggling with dementia and we needed someone to take the pressure off. Home Instead St Helens have been so professional, understanding exactly what we needed and quickly gaining Mum’s trust. The person they sent to help Mum has become her friend and they laugh a lot together, which has been so nice to see. At the same time, giving our family some respite with the knowledge that Mum is safe in their hands has been a godsend.”

Another family wrote:

“Our experience with Home Instead St Helens has been one of excellence. We were at a very difficult point in my mum’s care and the companionship service has been very, very welcomed. Professional, kind, knowledgeable and full of care. Mum has gained back so much confidence and enjoyed the regular visits by her Care Professional. What a relief to be in the hands of such a professional team – always ready to help, courteous, understanding and incredibly friendly. Cannot thank you all enough. We would definitely recommend Home Instead to anyone looking for care.”

With an exceptional 9.9 review score, we are incredibly proud that this achievement reflects the experiences of the people we support every day. Their trust, feedback and recommendations continue to drive us to deliver the highest standards of care.

This award belongs to every member of our team, our wonderful clients and their families, and the wider St Helens community who have supported us throughout our journey.