
Sophie Mellor and Melissa Holliday
Owners
Our Care Professionals and Office Support Team are proud to support adults in the community of South Cumbria delivering OUTSTANDING home care, covering all areas of the South Lakes.

Personalised care that starts with listening
Your situation is unique – your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
A simple, seamless set-up
No jargon, no pressure, no long waits. We’ll guide you through every step at your pace, with transparent pricing from day one.
Fully flexible, unhurried support
Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.


Group Operations Director/Nominated Individual

Group Operations Manager

Care Standards Manager / Registered Manager

Care Operations Manager

Client Coordinator

Recruitment & Training Coordinator


Engagement Coordinator


Care Professional Coordinator

Field/Admin Support Care & Recruiting


Your Local Office
The team here at Home Instead South Lakes are proud to provide expert home care in your local area. Get in touch to find out how we can help you or your loved ones.
Meadowbank House, Meadowbank Business Park, Shap Road, Kendal, LA9 6NY
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
By submitting this form, you consent to Home Instead South Lakes contacting you about our care services. Your data is handled in accordance with our Privacy Policy. We will never share your information with third parties for marketing purposes.
We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.

Palliative
Dementia
Arthritis and Mobility
Parkinson’s
Cancer
Neurological
Assisting you to rehabilitate at home
Disability care for older people at home

Daytime Care
Overnight Care
Personal Care
Home Help & Housekeeping
Companionship
Respite Care
Help for family carers
Living better with home care
What is moving and handling in Home Care?
What is home care?

Catheter
Stoma
Gastrostomy Care
Nail Care
An introduction to complex care
Health & complex care for older adults
Common healthcare needs in older adults
Health & complex care at home
What is complex care?
Complex care management and care planning
Health Care at home
The benefits of complex care at home
Meet the MAR chart: how carers record medication
What is a continuing healthcare checklist?
Simple Wound Care
Vital Signs Monitoring

Our Care Professionals work to find a real connection with everyone they care for, becoming a friendly face that person - and their families - come to know and trust.


After working as a teaching assistant for over 20 years, I knew I needed a change for the last decade of my career. The light bulb moment came when I met a Care Coordinator discussing help and support with an elderly neighbor of mine.
I had also heard a glowing report about the respect and care given by Home Instead to a dear friend’s mother when she was very ill. All these factors led me to make the move. I now work with such kind and considerate people, and each day, the clients make me smile.
I love this role and would definitely recommend inquiring if you are interested in a rewarding career!
Kath (Care Professional)

“I cannot thank the whole team of Care Professionals enough! To say they all went above and beyond in their care for our family is an understatement and we are indebted to them for the way in which they made a very difficult time much more bearable. It felt as if each member of the team became not just someone who provided a service (which they did and very professionally), but a friend and I’ve missed seeing them since Dad’s passing. Each one is an absolute credit to Home Instead!”
Claire E (Daughter of Client)

My Home Instead experience so far has been amazing! From the interview process right through to the training, I was made to feel very welcome and supported! The training sessions were great, very informative. Coming from a retail background, it was a fantastic opportunity to learn and grow the skills I needed to become a Care Professional.
The role has been exactly what I expected. All of the clients I have met so far have been so lovely, and I love being there to support and help them stay in their own homes. It truly is a very rewarding job!
Sam (Care Professional)

I have been a chef for 15 years, and working for Home Instead gives me a feeling of freedom. I really enjoy traveling around and meeting with lovely clients. The job is rewarding, my work-life balance is a lot better, and my colleagues are great. I’m really looking forward to learning more and working with Home Instead for many years.
Thomas (Care Professional)

What a privilege it has been to work with Rachel and the team at Home Instead Kendal! We first met when we won the opportunity to have a ‘mini garden makeover’ in February 2022. From that moment on I have been most impressed with the determination and drive of Rachel and her team to get things done.
We continued our partnership when we invited Home Instead clients and their carers to come and work alongside Bee Team members to plant trees for the Queen’s Jubilee. What a beautiful and memorable afternoon that was with young and old working together across the generations, in the glorious sunshine, enjoying both gardening and companionship. A simple act but very special indeed!
Karen H, (Heron Hill Primary School)

“Home Instead have been visiting my Mum for about 6 months. This is the first time she has needed some extra support in her home and was anxious about it. The whole team are very professional and make my Mum feel special.
I know my Mum looks forward to their visits and is always happy to tell me about her time with the carers. Mum has Alzheimer’s and can become anxious. The care visits give her a plan for her week and something to look forward to. I know she is happy and safe when I can’t be there.”
Gillian W (Daughter of Client)






Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
