A Big Cheer For Home Instead Havant - PEAQ Results
We’ve just received our PEAQ results for 2024, and let’s just say, they’re something to celebrate! It’s clear from the feedback that both our team and our clients feel right at home with us. Here’s a look at what makes Home Instead Havant a place of warmth and exceptional care.
Why Our Team Loves Working Here
Our Care Professionals have spoken, and their words shine a light on the camaraderie and dedication that fuel our daily work. With a stunning 95% response rate and an engagement score of 94, our team’s satisfaction is off the charts!
Our team members said:
“We all learn new things to improve our level of care; everyday is a school day. We all learn from each other and our clients what is important.”
“It feels like I’m getting paid to visit my friends.”
“The support for each other, team work, flexible hours. The personal approach. Always putting the clients needs first.”
“The office support is brilliant, answer questions and really helpful.”
It’s not just client centred – Home Instead recognise that to be good at our jobs, staff also need to feel valued and cared for ourselves.
These testimonials underscore the family-like atmosphere and the professional fulfillment our team experiences daily. We’re a close-knit team who care for each other, as well as our clients.
Celebrating Client Feedback
Our clients and their families have given us some great feedback commenting that our communication has been “exemplary” and one client said they were “totally satisfied.”
Some Stand-Out Stats:
- 100% of clients rated their understanding of care needs and punctuality of Care Professionals as perfect.
- 100% of clients said their Care Professionals made them feel safe during visits.
- 97% would recommend Home Instead’s services.
The Road Ahead
As we reflect on these fantastic results we are encouraged and inspired. We strive to maintain our high standards and improve our services even more in the future. We’re here to listen to your feedback and grow as a team.
Here’s to growing together, learning from each other, and continuing to provide care that goes beyond the ordinary. Thank you to our wonderful team and clients. You make Home Instead Havant not just a workplace, but a family.
Join Our Supportive Team!
Fancy joining a supportive team and having a fulfilling career? Visit our website or call 02394 249683 to learn more about career opportunities.
