Home Instead Frodsham, Runcorn & Widnes

Care from the team who support my uncle has been outstanding; he is living with dementia, and the respect, compassion and dignity he is shown is above and beyond. Without a shadow of a doubt, they’ve kept him safe in his home for much longer than we expected after his diagnosis.

The Frodsham Home Instead team looked after my father for several years, enabling him to stay in his much-loved own home. Every team member was professional, thoughtful and, importantly, great fun. They really took the time to get to know Dad, his likes and dislikes and treated him with great care and respect. Dad received up to five visits a day and always looked forward to them. The team inspired huge confidence in us as a family.

After much soul searching, we decided we needed care for my dad; as my mum was unwell too. We interviewed many care providers and from the moment we met Home Instead we knew they were right for us. The team professionally cared for my dad until the end and then my mum again until she was reunited with my dad. The team became part of our parents’ daily routine and were invaluable to our wider family support, giving our family peace of mind.

The care and support given to mum by Home Instead Frodsham was second to none. The carers treated mum with kindness and understanding whether it was making a cup of tea or helping her get washed and dressed. Mum looked forward to the visits and loved sharing her childhood memories.

The high standards of personal care, the impressive punctuality of the visits, the updated notes on the website after each visit for family controlled access, and the happiness that I can see Mum gets from the consideration and support that she is receiving have led to the family decision that we will continue with the services of Home Instead as long as Mum remains in the family home. A top-class service, thank you.

Home Instead cared for my father for several years as he became less able to do things for himself. Without exception, the carers were wonderful, willing, trustworthy, hard-working and caring people. He came to look at them as friends and their visits were a big part of his day. I can’t recommend them highly enough. They made it possible for Dad to stay in his own home until a week before he passed away. I will always be grateful to them.

The home care support given by the caregivers at Home Instead is fabulous. They are reliable and punctual. They are patient and supportive. Living a fair distance away, I know that my grandfather and his partner are in safe hands and also that the caregivers will contact me should there be any concerns or questions. I have been really impressed with their attention to detail, seeking opinions from district nurses and community occupational therapists, to ensure that they are supported well in their own home. Nothing seems too much trouble.

The caregivers from Home Instead have been caring for my mum for several years as her health has deteriorated and during the last days of her life. She died at home as was her wish and this would not have been possible without the dedication of the care staff. During the last weeks of her life, they did everything they could to keep her at home and comfortable, and particularly in the last week they not only cared for my mum but were an invaluable support for myself and my family.

My father-in-law is 97, lost his wife in early April and he suffers from dementia, hearing loss and limited vision – not an easy time for any of us. I think it would be impossible for him to continue to live independently without the support he gets from Home Instead. The caregivers do go above and beyond – attending his wife’s funeral, helping sort out clothes and personal effects without upsetting him, taking him on little outings, finding someone to service the vacuum cleaner!