Home Instead Guildford & Woking

My 92-year-old godfather had a couple of falls, was hospitalised, and then discharged to a care home. Wanting to return home, I contacted Home Instead. Their managing director and deputy stepped in, and he came home under their care last October. They liaised with the GP and pharmacy, relieving the pressure on me as I lived far away. When he needed night care, they arranged it promptly. The deputy manager was always reachable, keeping me informed, and their carers were kind and compassionate. My godfather achieved his wish of spending his final days at home. Reliable and responsible, unlike a previous agency.

I would like to commend one particular member of staff for her outstanding attention to detail tonight regarding my misunderstanding of my mother’s morning medication. I was wrong. The carer was absolutely right. She is a superlative carer and my mother is extremely fond of her. A credit to Home Instead.

I have been a client of Home Instead for eight years now. The service I receive is above excellent. My carers always go the extra mile. I get up and go to bed smiling! I like the fact my carers dont wear uniforms and don’t treat me like just a client.

For a few years now we have used Home Instead (Guildford and Woking) for companion visits to my son. They have always acted with utmost professionalism and compassion and have ensured that there’s continuity of care. This is so important to build a rapport between the client and carer and my son considers his carer as a friend. I know that they always have my son’s best interest at heart and this is so reassuring. I would recommend them without any hesitation.

I cannot recommend Home Instead highly enough. They came to look after my mother aged 96. She is now 101 and built up a great relationship with staff so she thinks of the carers as her friends whilst still dealing with the most personal care. The team are charming fun efficient and helpful. They are such a fabulous team and they have adjusted their care as my mother’s needs have changed,
They got her the equipment she needed the next day. They are lovely to have around and trustworthy. They know their tasks and keep calm in any situation.
They are simply life changing for both me and my mum.