Clients give us top marks in annual survey - again!

In June 2017 Home Instead Senior Care Fareham and Gosport took part in Smith and Henderson’s annual independent, anonymous quality satisfaction survey.

Clients had the opportunity to provide their feedback about the service they receive from us and rate us accordingly.

From the client feedback the most important areas to us revealed that 100% said their Caregiver was well matched to their needs and in our overall rating 97% of clients said that they rated the quality of the service as either “Good” or “Excellent”.

This is a score any organisation would be proud of and is better than many big high street names such as Marks and Spencer’s and John Lewis.

Some of the comments from clients included:

"I came across Home Instead through recommendation, following a disastrous attempt with another agency to provide care for my elderly mother. What a difference!

Home Instead carers are dedicated, caring, friendly and use their common sense.

Both my mother and I are more than satisfied that in my absence, mum is safe and well looked after. Thank you Home Instead for giving me peace of mind".

Another said:

"Home Instead's care and compassion during Dads end of life care has been exemplary. Social Services would do well to use this organisation as their benchmark.

Thank you all for all you have done to make Dad happy and secure during the past two and a half years".

And finally:

Our carer is very helpful and is always looking for ways to help my wife who looks forward to her visits.

I am very satisfied with all the care i receive, they always put themselves out to make sure all my needs are met.

Very friendly and always on time; I can't fault this service and would highly recommend this company and I am glad I found them".

We are thrilled to get such positive feedback which is a tribute to our team of Caregivers who go above and beyond in son many ways.

If you would like to discuss how we might help you or a loved one please call us for an informal chat on 01329 282 469.

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home