Making a difference - 97% say quality is good or excellent

Our unique philosophy which sees homecare and companionship go hand-in-hand has received standout ratings from its clients and employees in brand new independent research. Home Instead Senior Care in Telford, Newport, Bridgnorth and surrounding areas delivers a relationship-led homecare service which helps older people to live in the comfort and familiarity of their own home as long as possible.

Our approach includes homecare visits that last a minimum of one hour, with older people matched to dedicated CAREGivers based on common interests. And there’s always time to talk with the Home Instead way - which keeps loneliness amongst an ageing population at bay.

Now clients and CAREGivers in Telford, Newport and Bridgnorth have given the unique model a huge vote of confidence – as both a homecare provider and an employer in turn - 97% of clients would recommend Home Instead, 90% of CAREGivers are proud to work for the company and 97% of CAREGivers say they are given enough time to deliver the desired levels of care to clients.

Home Instead believes the new independent research, carried out in June this year, is living proof that there is a better way to deliver homecare*. What clients said:

•100% say their CAREGiver takes an interest in them as a person

•100% say their CAREGiver goes the extra mile to make a positive difference to their life

•100% say their CAREGiver arrives on time

•97% rate the quality of the service as good or excellent

Delighted with the findings, Jenny Warren, owner of Home Instead, said: “We are committed to providing only the very best care and companionship to our clients and it is good to know that we are getting it right. “But changing the face of homecare isn’t just about our clients. It is also about our CAREGivers, the incredible people who go the extra mile each and every day caring for their clients, special people who are recruited for their empathy and compassion, and I am so proud of my fantastic team who all make such a big difference each and every day.’ To find out more about either joining our amazing team of CAREGivers or our services please call 01952 581112

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home