Home Instead Chester

First Floor,
Poplar House, Park West, Chester,
CH1 4RN
01244 851744
Enquire about care

Why Home Instead Chester?

Personalised care that starts with listening

Your situation is unique – your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.

20 years of trusted experience

We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.

A simple, seamless set-up

No jargon, no pressure, no long waits. We’ll guide you through every step at your pace, with transparent pricing from day one.

Fully flexible, unhurried support

Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.

Meet the team

  • Mike and Catharine Chalton

    Mike and Catharine Chalton

    Franchise Owners

    As franchise owners, Mike and Catharine make a perfect team. Since joining the Home Instead family over fifteen years ago, they have worked tirelessly to build their reputation for delivering outstanding care to clients and their families.
  • Rebecca Bradley

    Rebecca Bradley

    Group Operations Manager

    Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead. She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Chester's operations.
  • Jenny Kyle

    Jenny Kyle

    Head of People

    Jen oversees the welfare of our team of Care Professionals, ensuring they continue to deliver outstanding levels of care across Wirral, Chester and Liverpool South. Her natural compassion, communications skills and attention to detail mean Jen is a perfect fit for her role.
  • Mary Costello-Smith

    Mary Costello-Smith

    Head of Business Operations

    Mary is the face of Home Instead in the community, developing key relationships and partnerships with local organisations and community groups. Mary has extensive local knowlege, and is committed helping grow the Home Instead brand.
  • Pam Jordan

    Pam Jordan

    Finance Officer

    Pam was born in Wirral and has lived here all her life. She is an invaluable member of the Chester Operations Team being responsible for all aspects of the financial administration the business.
  • Jayne Ward

    Jayne Ward

    Registered Care Manager

    Jayne is our Care Manager and oversees all aspects of the Care Team from client enquiry through to ensuring every client receives an outstanding level of care. Jayne brings over a decade of care industry experience to Home Instead Chester.
  • Sue Cupples

    Sue Cupples

    Assistant Care Manager

    As Assistant Care Manager, Sue brings vital support to the care team. She is hugely passionate about supporting both our clients and our team of Care Professionals in Chester.
  • Gisela Hammersley

    Gisela Hammersley

    Assistant Care Manager

    Gisela is passionate about care and in her role as Assistant Care Manager she provides a key link between our Care Manager, clients and team of Care Professionals in Chester.
  • Jonathan Verheof

    Jonathan Verheof

    Community Engagement Officer.

    Jonathan is the face of Home Instead in the Chester and Cheshire West community. He works closely with local community groups, church groups, and charities to support our older community, supported by Home Instead's values.
  • Nadine Rees

    Nadine Rees

    Hiring Coordinator

    Nadine is key to our Care Professional recruitment efforts and the main person you will when you've been invited for interview. Nadine brings her interpersonal skills from years' of experience gained in the airline and travel sector to the Home Instead team.
  • Jake Steele

    Jake Steele

    Training Officer

    Jake is our full-time training officer for Wirral, Chester and Liverpool South. He brings a wealth of experience to his training role, gained from his time as a Care Professional, where he was a national finalist of Care Professional of the Year in 2024
  • Frankie Forsythe

    Frankie Forsythe

    Onboarding Coordinator

    Frankie provides dedicated support to new starters, guiding them through recruitment, compliance, induction and their first steps in their role as a Care Professional, helping to ensure a smooth and positive start to their career with Home Instead.
  • Colin Moras

    Colin Moras

    Data Analytics and Projects

    Colin plays a key role in supporting our Care Operations team in Chester. He is central to supporting the team on a day-to-day basis in addition to implementing a paperless office system and looking after many of our IT needs.
  • Sasha Rainford

    Sasha Rainford

    Scheduling Lead

    As a scheduler Sasha is a key member of the operations team, working alongside David. She is also a logical problem solver, which is essential to be a successful and effective scheduler.
  • Katreena Besong-Parker

    Katreena Besong-Parker

    Field Support

    Katreena provides a vital role working closely with our team of Care Professionals in the field, to ensure they are fully supported, and our clients receive the highest levels of care.

Award-winning service you can rely on

Award certificate
Award certificate

Your Local Office

Home Instead Chester

The team here at Home Instead Chester are proud to provide expert home care in your local area. Get in touch to find out how we can help you or your loved ones.

First Floor, Poplar House, Park West, Chester, CH1 4RN

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Get in touch today to
see how we can help

Request a call back

Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.


Other non-care related enquiries

Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!

Janet, Client's Family

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Our Home Care Services

We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.

  • Home Care

    Home Care

    Companionship
    Home Help & Housekeeping
    Personal Care
    Overnight Care
    Daytime Care
    Respite Care

    Enquire Now
  • Specialist Care

    Specialist Care

    Dementia
    Cancer
    Parkinson’s
    Neurological
    Palliative
    Arthritis and Mobility

    Enquire Now
  • Health & Complex Care

    Health & Complex Care

    Nail Care
    Catheter
    Stoma
    Simple Wound Care
    Vital Signs Monitoring
    Diabetes Monitoring

    Enquire Now

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Client Testimonials

This is a company whose staff really do care on a personal level and who are client orientated, providing stimulative activities, conversation and going the extra mile to help client and family.

Eileen, Client

Client Testimonial

I am very happy with the support, care and kindness I receive from all the staff of Home Instead.

B.M, Client

Client testimonial

Home Instead have an experienced caring team that far exceeds in quality anything we experienced from other agencies at this point of service.

Steve, Client

Client Testimonial

Home Instead have been looking after my father for a few years now, without them we would not be able to manage having him living in his own home. They are always bright and cheerful and Dad enjoys seeing them.

Bridget, Client's Family

Our Community Partners

  • Alzheimer
  • Parkinsons
  • Homecare Association
  • British Franchise Association

Local advice & support

Become a Care Professional today

Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.

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Home Care in Cheshire West & Chester | Home Instead Chester