Home care in Chester

The Home Instead team at Chester are proud to provide expert home care across the area.

Helping you stay living comfortably at home.

We’re here to help the local community, providing care and support to allow individuals to lead fulfilled lives in safe & familiar surroundings where they feel most comfortable.

With round the clock support from the local Home Instead office, our dedicated team of Care Professionals provide a range of in-home care services across the area. We’re a friendly bunch, so give us a quick call, and we’ll see what we can do for you or your loved one today.

Cancer Care at Home

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

  • As franchise owners, Mike and Catharine make a perfect team. Since joining the Home Instead family over fifteen years ago, they have worked tirelessly to build their reputation for delivering outstanding care to clients and their families.

    Mike and Catharine Chalton

    Franchise Owners

  • Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead. She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Chester's operations.

    Rebecca Bradley

    Group Operations Manager

  • Emma is General Manager of the operations teams at Home Instead Chester, Wirral and Liverpool South.

    Emma Hewitt

    General Manager

  • Jen oversees the welfare of our team of Care Professionals, ensuring they continue to deliver outstanding levels of care across Wirral, Chester and Liverpool South. Her natural compassion, communications skills and attention to detail mean Jen is a perfect fit for her role.

    Jenny Kyle

    Head of People

  • Mary is the face of Home Instead in the community, developing key relationships and partnerships with local organisations and community groups. Mary has extensive local knowlege, and is committed helping grow the Home Instead brand.

    Mary Costello-Smith

    Head of Business Operations

  • Pam was born in Wirral and has lived here all her life. She is an invaluable member of the Chester Operations Team being responsible for all aspects of the financial administration the business.

    Pam Jordan

    Finance Officer

  • Jayne is our Care Manager and oversees all aspects of the Care Team from client enquiry through to ensuring every client receives an outstanding level of care.
    Jayne brings over a decade of care industry experience to Home Instead Chester.

    Jayne Ward

    Care Manager

  • Rebecca is the first point of contact for all candidates looking to join the Home Instead family of Care Professionals. She is vastly experienced and has been with Home Instead Chester for over fifteen years, starting out as a Care Professional.

    Rebecca Johnson

    Recruitment Officer

  • Jonathan is the face of Home Instead in the Chester and Cheshire West community. He works closely with local community groups, church groups, and charities to support our older community, supported by Home Instead's values.

    Jonathan Verheof

    Community Engagement Officer

  • Nicola is our Training Lead and plays a key part in the induction and ongoing education and development of our Care Professionals, including our award-winning Dementia, and End-of-Life care courses.

    Nicola Prance

    Training Lead

  • As Assistant Care Manager, Sue plays a key role in supporting our team of Care Professionals in Chester and Cheshire West. As with many of our operations team, Sue comes to Home Instead with a wealth of care industry experience.

    Susan Patton

    Assistant Care Manager

  • Mia joined the Home Instead family in February 2023 and is the right hand to Nicola (our Training lead), providing vital support to our training efforts. She has a background in care, having most recently worked supporting adults with physical and learning disabilities.

    Michelle Mountford

    Training Administrator

  • Colin plays a key role in supporting our Care Operations team in Chester. He is central to supporting the team on a day-to-day basis in addition to implementing a paperless office system and looking after many of our IT needs.

    Colin Maros

    Data Analytics and Projects

  • David brings a broad mix of operational and people skills gained from working in the retail and banking sectors to his role as a scheduler. As a lateral 'out of the box' thinker, he has the perfect mindset for his role.

    David Coulson


  • Michelle plays a key role in supporting and developing our growing team of Care Professionals across Chester and Cheshire West, to ensure they provide the highest quality care to our clients.

    Michelle Lever

    Field Support

  • As a scheduler Sasha is a key member of the operations team, working alongside David. She is also a logical problem solver, which is essential to be a successful and effective scheduler.

    Sasha Rainford


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