We have a Review Score of 9.8 out of 10 based on reviews in the last 2 years, with an Average Rating of 4.8 out of 5.
Review from Ian D (Son of Client) published on 26 August 2020
Home Instead have provided a high quality and flexible service to meet the needs of my parents. I have found communications to be excellent, the individual carers to be compassionate and I recommend the service to anyone in the local area who are looking for a service.
Review from Elaine M (Daughter of Client) published on 24 August 2020
We have been extremely grateful for Home Instead's help and support for my 95-year-old mother who suffers from mixed type dementia and is hard of hearing. Home Instead have ensured that Mum has maintained her routines and given us the assurance that she has regular meals. The companionship, particularly in these difficult months, has been of the utmost value. Daily notifications from the app have been detailed and reassuring. We have been unable to have a face-to-face review because of the pandemic, but have been impressed by the response of the team, in conducting phone reviews and applying the solutions agreed.
Review from Debby Smith (Daughter of Client) published on 29 July 2020
Home Instead are a fantastic home care company. Their staff are all kind, respectful, considerate, well trained and responsive. Both in the office and the caregivers themselves. They deal with any issues with regards to alterations to care needed quickly and effectively. Their communication is excellent. They are well led and managed, and think outside the box when problems arise. It is possible for family to view the details of every care visit straight afterwards on an app, so you are aware of exactly how your relative is doing. Any concerns during a visit are also relayed by telephone, so you always feel fully informed. I would happily recommend Home Instead to anyone looking for care, or to relatives who need care for a loved one. They will be looked after in an exemplary way.
Review from D Y (Niece of Client) published on 15 July 2020
Excellent care received by my aunt from a team of dedicated staff who went above and beyond their remit at times.
Review from L S (Client) published on 19 February 2020
My carers have been excellent helpers, friendly and caring. They are all very good-natured, whatever the task undertakes. Highly recommended.
Review from L W (Son of Client) published on 14 October 2019
I could not have recommended the manager and her team highly enough. My step father was admitted to hospital with terminal cancer and my mother followed after a fall. I returned from holiday to find the hospital discharging my mother to an unsafe environment and needed the support of a care company really quickly. From explaining how Home Instead worked, how they could keep my mother at home, she took the time to explain and I was comfortable that she was in safe hands when she signed the contract. The carers turned up when they said they would, the apartment was as clean as I have ever seen it and Mum had really great company every day. I cannot thank you all enough for such a good and caring job. Thank you.
Review from Kris (Daughter of client) published on October 2019
I really must again thank you and everyone else involved in Mom’s care. In 2011 when you did the palliative care for dad and he did not want the carers to do things for him they then chatted with mom on their visits and by the time he died a short while later she had accepted them.
Although she had been diagnosed with Alzheimer's in 2007 she was adamant that she wished to stay at home. I really do not think that I could have kept her there for so long had it not been for her excellent carers and back up staff in the office. Even when she started to deteriorate eighteen months ago her carers were so in touch with her needs that she was able to remain there until her last few days in hospital. The carers were more like family to mom and myself and whatever it was they could normally coax her to do it.
I needed time away to recharge and I knew that I could trust everyone involved in her care to look after her - probably better than myself. They spoiled her rotten and she thoroughly enjoyed her outings with them and watching dvd's in the evening. The fact that you did on call on occasion when I was away long haul also helped as it took the worry away from me. The carers were so familiar with mom's needs that doctors appointments or, even once, a visit to A and E did not faze her as she knew them so well and trusted them.
Having been involved with carers both for my husband’s mom and a close friend I have to admit that your carers go above and beyond their role. I am sure it is because of your selection and training procedures that this is the case.
Once again my heartfelt and sincere thanks for all that Cannock Home Instead did for mom with carers past and present.
Many, many thanks,
Review from Nikki S (Daughter of Client) published on 2 October 2019
This was the first time I have had to arrange care for my elderly parents, who are in their 90's. Home Instead Senior Care have been very professional at all times, extremely supportive to me and my parents who have never required any type of care before. They provide a bespoke and flexible care package to meet our needs.
They are not just carers, they are friends who really care about their clients and demonstrate this on a weekly basis with chats, singing and a joke or two.
The phone app they provide to keep me in the loop regarding daily visit reports is extremely beneficial and reassuring as I travel and work away from home.
Long may this continue, thank you Home Instead Senior Care.
“ Dear Fran I write with regard to the care provided to T over the past months and to that end, both myself and my wife would like to express our heart felt thanks to all the staff involved in T's care , including the office based staff, but in the main, the Carers who visited him at home. The care provided was exceptional and rest assured, we would have no hesitation whatsoever in recommending Home Instead as a first class care provider. Thank you all once again. Best regards J and A J ’’
Review from Clients Daughter
Staff were always considerate and helpful with my relative and she (very much) looked forward to their visits. During a lengthy period in hospital she still continued to receive her daily visits, the staff went the extra mile to care for her for which our family are very grateful. The manager accompanied our family to a hospital meeting and was knowledgeable and very supportive.
Overall Standard: Excellent (5)
Staff: Excellent (5)
Care / Support: Excellent (5)
Management: Excellent (5)
Treated with Dignity: Excellent (5)
Value for Money: Good (4)
How likely would you recommend? Extremely Likely
Submitted by: V G (Relative of Resident/Service User) Review relates to April 2019
Recommendation from a clients husband
My wife and I have been receiving help from Home Instead Senior Care (Cannock) for more than two years. My wife suffers from severe dementia but is physically fit. Carers come twice a week to take her for a walk. I am not very able to walk a lot myself so this serves the dual purpose of getting experience for my wife and giving me a chance to do other things. I have found all personnel connected to Home Instead Senior Care (Cannock) to be thoroughly professional, caring people and I would recommend without reservation.
Email from Katy about her Grandma
Thank you and all your team… I don’t know what I would do without you and I am absolutely certain Grandma wouldn’t be with us without you.
Review from Clients Daughter
Initially, we used Home Instead when my mom was diagnosed with dementia to assist my dad with cooking the evening meal three times a week. We gradually increased the care provided as we felt it was required and Home Instead were always there to meet our requirements. We started with three hourly visits per week and over the 11 months increased this to 17 visits per week, mainly to assist with meal times and personal care. The team of carers provided both care and companionship to my parents giving us peace of mind that they were eating properly and being checked on regularly when I was out at work.Thank you to all the staff and management for such excellent service
L B daughter of client
My Mom is thriving thanks to the help and support of the care givers of Home Instead Cannock. The daily help and support they provide is helping her to stay living independently in her own home. The service has been tailored to Mom's needs and I've seen an improvement in her overall health and well being.
I live a distance from my Mom and not only are they supporting her but they're helping me too, not only keeping me updated with Mom's progress, but also making arrangements that would be difficult and time consuming for me to make
Eliza E daughter of client
We have used Home Instead for over 5 years, have never had any problems.
Office staff are efficient and very helpful and supportive.
Carers are exemplary and often go the extra mile - many feel like part of the family
John M (client)
I have been delighted, quite beyond expectations with the relationship which has been built up with my carer.
It is a really happy and healthy one, so much joy and laughs.
I feel well cared for indeed.
Mrs J R Client
Everything is satisfactory and I cannot ask any more of them.
L H Daughter of a client
My father is very pleased with the support and care provided to my mum. The caregiver is polite, friendly, caring and intuitive to mums needs and feelings. When the caregiver is unavailable, another person has always attended and they too manage the care and support in a caring, happy and professional way.
Mr F - Cannock
I just wanted to let you know how very wonderful you all are! My uncle is very much a changed man these last few weeks. It is a joy to see him so improved in mood and to hear him praise your hard work and caring natures. My uncle is not easily moved to compliment so please know that he is a very happy man since your arrival. It has also had the knock on effect of relieving my stress levels, knowing he is in safe hands.
Caregivers are always very sympathetic to the needs of not only the person requiring care but the whole household.
Our dad always looks forward to each weeks visits from Louise his caregiver. Knowing that he is happy and enjoying these visits makes us happy too.
Mrs R- Burntwood
I have always had excellent service from Home instead.
Mrs C E from Hednesford
'No matter who answers the phone they are always very helpful, they told me I can ring with any concerns I may have. Caregivers are caring and they understand my needs, they listen to me and they are all brilliant at their jobs. I feel that I can talk to them about my worries - There isn't anything Home Instead Cannock can improve upon - they are the best Company in the Country!'
JB Daughter of Client
Home Instead have cared for my Dad at home until recently when he went into a care home specializing in Dementia. I have nothing but praise for his team of carers and the management of Home Instead Senior Care. The level of care was excellent and could not be faulted in any way. Every week a schedule was emailed to me so we knew which carers were coming each day and we always had the same team to ensure continuity of care for my Dad. Not only did they provide fantastic care for my Dad but they supported my Mom when she found things difficult. To all the team at Home Instead Cannock, I thank you for taking such good care of my Dad, we couldn't have had better. You made all our lives a lot easier. JB
Mom always looks forward to a visit from Bev (CareGiver). They have a nice long chat and Bev always cheers mom up if she's feeling a bit down.
Bev goes that extra mile with mom. Takes her out in the wheelchair (weather permitting). We know we can always rely on Bev to ensure mom's needs are met.
I love working for Home Instead Senior Care, every day is different and you get to meet some amazing people. I am extremely fortunate to have found a career which allows me to meet new people, form new friendships and help make a difference in someone’s life. I just wish I had done it sooner! I would recommend Home Instead Senior Care to anyone.(Lauren Millward)
I consider working for Home Instead Senior Care a privilege.
I feel very lucky that I am able to be part of a very special team of Caregivers who together care for and make a difference to the lives of our Clients enabling them to live in the comfort of their own homes and their own familiar surroundings.
I applied for my job with an open mind as I had never worked in the care sector before.
I am constantly surprised by how much job satisfaction I get from doing this work and I can honestly say, it’s a pleasure to go to work!
I also find the flexibility of my job fits in very well with my busy family life.
The work itself is constantly changing and I enjoy the diversity of tasks required, according to each individual client and their varied needs. These range from building the initial bonds with my clients and getting to know their histories right through to personally caring for them.
This is an important job which brings different challenges and I’m very proud to be a Caregiver and to know that I make a difference to our Clients’ lives.
Home Instead Senior Care.
The Following Are Quotations From Clients Obtained By The CQC Inspector On Recent Inspection
I am always being asked how I am and if I'm happy with the service. Home Instead Cannock are excellent I rely on Home Instead Cannock massively because I live quite a way from my mother. They helped me out recently when I had a problem. With only two day's notice they supported my mother. They ring me regularly and actually go way and beyond their duty. I cannot praise them enough! My one main carer is excellent and the relief carer is just as good. I am really impressed with Home Instead Cannock. I am confident my mom is receiving the best care. I have full peace of mind with their service and my mother's care. Thank you for the way you have made my life so much better and easier, the staff are great.
Nomination For Dignity In Care Award
The following nomination from our client Mr S was submitted to South Staffordshire County Council for The Dignity In Care Award. Wendy is supplied to me by Home Instead Senior Care Cannock as a carer & companion for my wife Margaret. Margaret has Huntington’s Chorea and is totally dependent for everything from her carer. Margaret was diagnosed with the illness approximately 20 years ago. I rely on carers to help me care for Margaret 24 hours a day. During the time Wendy has been coming over the past 12 months, Margaret has shown a lot of improvement both in health and spirit. This is quite against all that I was told could happen by specialists, doctor’s etc. The improvement is totally due to the consideration and kindness shown to her by Wendy. She has proved to be the main person who can look after all of Margaret's needs, both physically and mentally. This includes administering to her peg site, giving food and water in correct amounts at the proper times and recording everything correctly. Margaret is always kept clean and tidy and comfortable with a gentle ease that is essential for her condition. It is also nice to see the companionship that has built up between them both. Looking after Margaret's mind is vital to her well being, whether Wendy is reading, talking to Margaret or just laughing, the pleasure Margaret receives is very visible. There is something else which I would call dedication. Wendy fell on her arm and has been in plaster for about 8 weeks, recently the plaster was removed. Throughout all of this time, Wendy never missed an appointment and continued with all of her work undeterred. She turned up mornings, afternoons, evenings or any day of the week as we needed her, always with a smile, readily there to help. About four years ago, Margaret was especially unwell, everyone including family members said she must go into a nursing home. When I look at my lovely wife now and think how well and happy she looks, I give thanks to Wendy for making this happen. Mr S, Burntwood
Home Instead at Cannock have made it possible for dad to stay in his own home. They provide a comprehensive, personal and caring service. Dads Caregiver always goes the extra mile. Having the support of Home Instead has given me great peace of mind as I live over 30 miles away.
Mrs S from Walsall
Home Instead Cannock has exceeded my expectations in every respect. For the past four months, they have been helping to care for my 94-year-old mother. She is a very independent woman who is determined to remain in her own home, but her increasing frailty and occasional forgetfulness were making this more of a worry for us both. The serious illness of her longstanding and much loved carer meant that Mum’s independence was at risk and, not being on the spot, I didn’t know where to start to find a replacement. When a friend from St Albans recommended HISC , I decided to give HISC Cannock a try. From my initial phone call to Fran to my first meeting with Ruth, I felt reassured and confident that my mother’s needs and preferences would be taken into account. I was impressed at the care with which Ruth identified caregivers to match my mother’s own interests and background, something which has proved invaluable as the weeks have gone by, as they have so much to talk about with her - which is just what my mother needs. The level of attention to detail is quite outstanding and the amount of information I get is well judged. The administration and management of Home Instead is of the highest quality, and the carers themselves are very special people: professional, efficient and kind beyond words. I can honestly say that everyone from Home Instead Cannock seems to really care about my mum, and I feel so grateful to them all for helping her to retain her independence.
Mr H from Cannock
I would like to take this opportunity to thank you and your team for the care patience and understand you all showed towards my Mum in the care you provided, the carers that visited my Mum throughout the day not only helped her realise her wish in staying at home but also brought a small ray of sunshine into her house and for that I am very grateful.