Home Instead Sutton Coldfield

Home Instead care for my brother, who is 48 and has physical and learning disabilities. They are absolutely wonderful. They mean everything to him – and me. They give him friendship, safety, routine, hygiene, independence and fun. They allow me to work and care for my own family, and communicate in the most professional and reassuring way.

I have used Home Instead (Sutton Coldfield) for two years and have been extremely happy with the service that they provide. All the staff are very pleasant and helpful. Nothing is too much trouble for them. They really have taken good care of me and for this, I am very grateful.

Mum is extremely happy with her carers. Mum really enjoys the carers’ company and looks forward to her visits every week. The carer understands mum and makes mum feel like a valued person, mum’s spirits are always lifted after her visits. Mum tells me how they have a sing along to the songs on the smart speaker and have a lovely time. All-round excellent service – we are so lucky to have found Home Instead.

We are more than satisfied with the service provided. The company is able to accommodate our needs with the same known group of carers (so appreciated by my mother) and, when we request it, are able to provide more care on a random basis.

Without the care provided by Dad’s regular carers, he could not remain in his own home, which is what he wants. He (and they) share fun and laughter as well as provide the care he needs. When we visit, we no longer spend our time cooking, cleaning, washing etc; we can actually spend time with Dad – this is very important to us. It also allows his family to continue to work.

We have carers come in every morning and evening during the week to help our Dad stay in his family home. All the carers and staff and Home Instead have been most helpful and supportive to Dad. Always punctual, respectful and friendly – I certainly would recommend to anyone needing home care.

We cannot fault the care for Mom. I would not hesitate to recommend Home Instead and in fact, I often do. Each of the 4 main carers are so kind, friendly and professional. I trust each of them implicitly. Nothing is too much trouble and most importantly Mom is very fond of them all too. We like that they stay for an hour after having previous agencies dash in and out. 100% recommend.

I would highly recommend Home Instead (Sutton Coldfield). They were extremely helpful from the moment you picked up the phone. Always willing to help the care was second to none. Fabulous caring staff attended 4.5 hours a day and even slept over. They even helped me when it was decided that my aunt needed to be in a home a very difficult time but best for her. I couldn’t find any faults! Worth every penny!

I have been incredibly impressed with the care team and admin staff at Home Instead during the 5 years they have helped my father. As a doctor, I come across many care staff and Home Instead are the best by far. If you are looking for someone to provide the sort of care you would give your relative yourself then I couldn’t recommend Home Instead Sutton Coldfield team more.

All the staff at Home Instead (Sutton Coldfield) are outstanding. They are polite, professional, reliable and always go above and beyond what is expected. Between them they have made it possible for Dad to be able to stay in his own home and have built a lovely relationship with us, giving me great peace of mind knowing that Dad is safe and exceptionally cared for. I cannot recommend Home Instead enough.

The carers that visit Mom are extremely reliable, caring and consistent in the support they provide. They not only understand Mom’s needs and help her to stay safe and well, but they have also taken the time to get to know her really well so that she feels at ease with them. I highly recommend Home Instead to anyone who is looking for support at home.

Home Instead provided 24-hour care for my mum whilst we went away for a few days. I cannot praise them enough for the quality of care all the caregivers provided. They were kind, respectful and caring and gave me total peace of mind. Nothing was too much trouble. I was able to read care notes online for added security. I will definitely be using them again. Excellent!

The care that we have received during the last few months has been outstanding and the help most useful. They are friendly, nothing is too much trouble and they are reliable. The ladies we have make me feel secure in a crisis.

I am so impressed with this company but especially with the service we have received from their Boldmere Regional Care Manager Lisa. She is very pleasant, efficient, informative and professional. Nothing has been too much trouble. She has put our family at ease and answered all our questions.

Home Instead (Sutton Coldfield) looked after my dad for a few months before he went into care and couldn’t have been more helpful, caring and professional, in all respects. We, as a family, are so grateful to all the wonderful carers and staff who often went out of their way to take care of dad.

I went to hire Home Instead for my friend Lloyd. Lisa quickly arranged a meeting and met with my friend and I. She arranged for the care to start quickly and spoke with my friend in a kind and compassionate way. Nothing was too much trouble. Sadly my friend passed two days later but Lisa’s swift actions gave him and myself great comfort that help was coming and starting soon. My friend passed in his house which is what he wanted.

Home Instead (Sutton Coldfield) looked after my dad for a few months before he went into care and couldn’t have been more helpful, caring and professional, in all respects. We, as a family, are so grateful to all the wonderful carers and staff who often went out of their way to take care of dad and also provide support for mum as well. They both looked forward to the daily visits and became very fond of the carers very quickly. The admin team were incredible when we needed extra care urgently and nothing was too much trouble for them. I would thoroughly recommend Home Instead to anyone and thank them for everything they did for us.