We have been awarded an outstanding rating
We are delighted to announce that Home Instead Warrington and Lymm has been awarded an ‘Outstanding’ overall rating by the Care Quality Commission (CQC) – this is the highest rating available for care providers in England.
This recognition highlights our position as a leading provider of home care in Warrington, delivering high-quality, person-centred care at home for older adults and people living with long term conditions.
For the past three years, we have prioritised improving the Care Professional role in everyway we can, because we know just how vital they are to the lives of the people we have the privilege to support. Our Care professional’s do an extraordinary job, showing kindness, patience and compassion day in, day out. This outstanding rating is a true reflection of the care, dedication and pride they bring to their work every single day, alongside the unwavering support of our office team. The report highlights numerous examples of this and hence the excellent rating.
Achieving an Outstanding CQC rating reflects over 19 years of commitment to delivering exceptional domiciliary care services in Warrington covering Culcheth, Croft, Stockton Heath, Appleton, Lymm, Penketh, Great Sankey, Woolston, Fearnhead and surrounding areas.
Our team of dedicated Care professionals and Key Players in the office have worked consistently to provide:
- Compassionate, relationship lead home care
- Specialist dementia care at home
- Support that promotes independence and wellbeing
- Reliable and consistent care visits
During the inspection, the CQC highlighted our strong focus on individualised care and client wellbeing: ” People were truly respected and valued as an individual; and empowered as partners in their care in an exceptional service”.
The inspector recognised the exceptional standard of care delivered in clients homes, noting;
“Service leadership was exceptional and distinctive. Leaders and the culture, they created drove and improved high-quality, person centred care”.
one powerful example included the comment;- ” the lady in charge came to the house, met me, met my daughter and I was able to express to her what I thought my needs were and the style that I wanted. I wanted to be treated as an independent thinking individual and they have honoured that”. This reflects our belief that great care is about enabling people to live well at home, maintain independence, and enjoy meaningful experiences.
As a trusted care provider in Warrington, we prioritse continuity and reliability.
- No missed care visits
- Well-organised care schedules
- Small, consistent care teams
- Minimum one-hours visits to build relationships
“leaders ensured that people were supported by a small, consistent staff team know them well. This consistency is particularly important for those receiving care, where familiarity and routine make a significant difference.
Our Outstanding rating also reflects our investment in our people. Our mission is to improve and Professionalise the Experience of working in Care.
The CQC found:
- Exceptionally well-trained Care Professionals
- Ongoing training, supervision and development
- Strong leadership and support systems
This ensure every client receives safe, effective, and high-quality care at home.
