Home Care in Rogerstone & Bassaleg: Support From a Team on Your Doorstep

Most home care companies will tell you they are local. We can be a bit more specific than that: our office is on the Wern Trading Estate in Rogerstone. When we say our Care Professionals are nearby, we mean they are often a few minutes away rather than a few towns away.

That matters more than it sounds. It means shorter journeys between visits, so the carer arriving at your mother’s door has not been stuck in traffic from the other side of the county. It means we can respond quickly when something changes. And it means the people supporting your family know Rogerstone and Bassaleg because they live in and around them.

Home Instead Newport, Cwmbran and Chepstow was founded in 2017 by Karen Clatworthy and is led today alongside her daughter Laura. We are rated 9.9/10 on homecare.co.uk, with more than 60 five-star reviews, and have been named one of the Top 20 home care providers in Wales multiple years running.

Areas we cover

From our Rogerstone base we support older people across Rogerstone, Bassaleg, Rhiwderin, Graig, Lower Machen, Pye Corner, Duffryn, Coedkernew and the surrounding streets, as well as the wider Newport area. If you are not sure whether we reach your road, one phone call will tell you.

What we can help with

• Everyday home care companionship visits, home help and housekeeping, personal care, daytime care, overnight care and respite for family carers.
• Specialist care  dementia care at home, Parkinson’s and other neurological conditions, cancer, arthritis and mobility difficulties, and palliative care.
• Health and complex care nail care, catheter and stoma care, simple wound care, vital signs monitoring and diabetes monitoring.
• Live-in care a dedicated Care Professional living in the home, for families who want round-the-clock support without a move into residential care.

Every visit lasts a minimum of one hour. We do not do fifteen-minute calls, because you cannot help someone properly in fifteen minutes, and you certainly cannot have a conversation worth having.

Keeping local life going

The point of home care is not only to keep someone safe indoors. It is to keep their life recognisably theirs. Depending on what your loved one enjoys, a visit might include:

• A coffee at a favourite café in Rogerstone village
• A gentle walk at Fourteen Locks Canal Centre, or a sit on a bench watching the boats
• A trip to the grounds at Tredegar House, which is flat, accessible and a lovely afternoon out
• Shopping, the hairdresser, the post office, or a standing appointment they would hate to miss
• Getting to chapel, the club or a friend’s house for a proper catch-up
• Coming along to one of our Memory Cafés for music, cake and company

When Rogerstone and Bassaleg families get in touch

There is rarely one moment when a family decides it is time. More often it builds. The situations we hear about most are:

• Coming home from hospital from the Grange University Hospital or the Royal Gwent, when someone is weaker than before and the first fortnight matters.
• Memory starting to change missed meals, repeated questions, confusion over tablets.
• After a fall when the injury heals but the confidence does not.
• A husband or wife caring alone and quietly reaching the end of their reserves.
• Family who have moved away and want to know someone trusted is calling in.

If you are weighing it up and not sure, our guide to the five signs it may be time is a sensible place to start.

How it starts

• An initial chat a friendly phone call to understand what is going on. No script, no pressure.
• A care consultation our Client Consultant visits at home, meets your loved one properly and builds a care plan around their routines and preferences.
• Introductions we match Care Professionals on personality and interests as well as skills, and introduce them before care begins.
• Care begins with the same small team visiting wherever possible, overseen by our Registered Care Manager, Nesta Bishop.

Why local families choose us

• Rated 9.9/10 on homecare.co.uk with more than 60 five-star reviews.
• Top 20 in Wales recognised multiple years running.
• Family-run since 2017 by Karen Clatworthy and her daughter Laura.
• City & Guilds Assured dementia training for every Care Professional.
• Minimum one-hour visits never rushed.
• Based in Rogerstone genuinely local, not a regional office an hour away.

Related guides from our team

• 5 Signs Your Elderly Parent May Need Home Care in Newport
• Companionship Care in Newport, Cwmbran & Chepstow
• Dementia Care at Home in Newport, Cwmbran & Chepstow
• Live-In Care in Newport & Cwmbran
• Hospital to Home Care in Newport, Cwmbran & Chepstow

Talk to your local team

If you are thinking about home care for someone in Rogerstone, Bassaleg or nearby, we would be glad to help. A conversation costs nothing and commits you to nothing.

Call our friendly team today on 01633 740028 or visit our website to arrange a free, no-obligation care consultation.