100% On-Time in October 2026

Throughout October 2026, 100% of our care calls at Home Instead West Lancashire & Chorley were delivered on time.

Behind this figure is something that matters every day to our Clients: knowing when to expect the person coming to support them.

Whether a visit involves getting ready in the morning, preparing lunch or spending time together, arriving at the agreed time helps people plan their day and maintain the routines that matter to them. For family members, dependable visits also offer reassurance that support is taking place when expected.

Achieving 100% on-time performance takes coordination across our whole team. Our office team carefully plans schedules and stays in touch with our Care Professionals, who bring reliability and commitment to their visits throughout West Lancashire and Chorley.

We know that dependable home care in West Lancashire and Chorley is about both the support provided and the way it fits into each person’s life. Punctuality is an important part of respecting our Clients’ time, independence and individual routines.

Thank you to our Care Professionals and office team for the work behind October’s result, and for the care and consideration you bring to supporting our Clients.