Home Instead Norfolk & Cambridge sets Historic National Benchmark With 5-Star CQC Rating

Home Instead Norfolk & Cambridge is celebrating a monumental double victory after our Mid Norfolk Office achieved a flawless ‘Outstanding*’ rating across all five Care Quality Commission (CQC) inspection criteria.

This sensational result comes on the heels of the North Norfolk office securing the exact same top-tier status earlier this year. Together, we have achieved a historic first: becoming the only home care owner in the country to secure a 5/5 ‘Outstanding*’ sweep across two franchises.

This extraordinary milestone comes as we mark 18 years of dedicated service to the local community, demonstrating nearly two decades of unwavering commitment to excellence, innovation, and compassionate care across Norfolk and Cambridgeshire.

Tom McEwan, Managing Director of Home Instead Mid Norfolk, expressed his gratitude: Celebrating 18 years in business alongside this remarkable national recognition is a dream come true. To be named among just 30 providers nationally with a perfect CQC sweep across all five areas is a testament to the passion, empathy, and professionalism of our incredible team. Every client is unique, and our Care Professionals go above and beyond daily to build genuine, life-enriching friendships. I want to extend my heartfelt thanks to our staff, clients, and local community who have supported us over the past 18 years.”

To read the full CQC inspection report click the link below.