Field Supervisor

The Role

To ensure that our clients receive the appropriate support and a high-quality service.

The Role

•  Complete on-call duties on alternate weekends and holiday support as required.
• Conduct client and Care Professional introductions.
• Provide support to the Client Experience team.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Conduct client QA’s.
• Create, update and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Conduct client and Care Professional introductions.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals.
• Maintain regular contact with clients and Care Professionals.
• Ability to cover frontline care visits as part of the on-call role.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business. 

Info

Competencies

Core Competencies

Role Specific Competencies

• Driving Results
• Adapting to Change
• Customer Focus
• Quality Focus
• Influencing
• Teamwork & Collaboration
• Communication & Relationship Management
• Living Home Instead 
• Agile Learner

 It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.

 Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level.

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Qualifications

Essential Criteria

• Level 3 NVQ in Health and Social Care or equivalent preferred.
• Experience in the care sector delivering a wide range of personal care services.
• Experience of working with MAR sheets (eMar) and medication in a supervisory role.
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport if required within the territory to visit clients.
• Be organised and flexible to meet the needs of the business.