Scheduler

The Role

We have an excellent career opportunity for the role of Care Scheduler to join our team at Home Instead Liverpool South.

We are looking for a Scheduler to support our existing team. The successful candidate will work as part of a team who are responsible for ensuring our ethos of delivering exceptional care is being consistently delivered. You will be responsible for planning and organising the schedules to ensure they are optimised and flexible to meet the needs of both growing client base and Care Professionals hour requirements. Working closely with the Registered Care Manager to ensure we are meeting the business objectives.

Key responsibilities:

• Visit clients when needed as part of on call support Liaise with clients and their families to ensure we provide exceptional customer care
• Be part of our Evening and Weekend On-call working rota 1:6
• Ensure schedules are prepared, considering travel time, holidays, training and last- minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.

• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Why choose to work WITH us at Home Instead?

You'll be joining an award-winning team that is highly professional with a friendly and supportive culture. As one of the UK's best employers, you will benefit from great pay and a range of benefits including:

• Use of Company caravan
• Employee assistance program
• Blue Light Card
• Fully funded award-winning training
• DBS paid for
• Quarterly care professional meeting
• Company pension
• Focus on Relationship-Based Care
• Recognition and Rewards
• No Prior Experience Required
• A well-established homecare provider who invests in their team
• A growing company making a huge difference in people's lives everyday.
• Excellent management and supportive staff.
• Ongoing training and development.
• Career progression opportunities.
• We really care about our workforce.

Info

This is a key role working within our care operations team based in Wavertree, Liverpool, supporting our outstanding team of Care Professionals and Key Players.

• Hours are Tuesday, Thursday and Friday 9am to 5pm. (Some weekend working is also required).
• Business Admin Level 2 and 3 qualification is offered to the successful applicant.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to DBS enhanced disclosure.

What happens next?

• As soon as you apply, one of our friendly recruitment team will be in touch with you within 24-48 hours.
• We will arrange an interview with you.
• If you’re successful, you can be working with us ASAP.
• Congratulations! You’ll then be part of our fantastic care team here at Home Instead.
• ‘Apply’ now to start your care journey with us.

If you have any questions or would like some further information on the role, please 'I'm Interested' now and we can arrange a phone call at your earliest convenience.

We can’t wait to hear from you!

Qualifications

Our ideal candidate:

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics or similar
• Good working knowledge of IT systems with experience of Microsoft Office with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.
• Business Admin Level 2 and 3 qualification are preferred but not essential.