Care Coordinator

The Role

We are seeking a dedicated and compassionate Care Coordinator to join our team in Hayling Island, United Kingdom. As a Care Coordinator, you will play a vital role in ensuring our clients receive the highest quality care and support.

• Organise and manage care schedules for clients and care professionals
• Liaise with clients, families, and care staff to coordinate care plans and services
• Monitor and adjust care plans as needed to ensure optimal client outcomes
• Maintain accurate and up-to-date client records and care documentation
• Collaborate with the Care Manager and other team members to address client needs and concerns
• Respond promptly to changes in schedules and communicate effectively with all relevant parties
• Handle administrative tasks, including data entry and report generation
• Answer telephone enquiries in a professional and friendly manner
• Be part of the On Call rota as required
• Ensure compliance with healthcare regulations and company policies
• Participate in team meetings and contribute to improving care delivery processes
• Coordinate with local healthcare providers and community resources as needed

Info

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.

Qualifications

• Previous experience in care coordination or scheduling, preferably in a healthcare setting
• Excellent communication and interpersonal skills, with the ability to interact compassionately with clients and colleagues
• Proficiency in scheduling software and Microsoft Office programmes
• Strong organisational and time management skills, with the ability to multitask and prioritise effectively
• Minimum of 5 GCSEs, including Maths and English, or equivalent qualifications
• Demonstrated ability to think flexibly and use initiative in problem-solving
• Keen attention to detail and accuracy in record-keeping
• Knowledge of healthcare regulations and standards
• Ability to work under pressure and handle challenging situations with empathy and professionalism
• Valid driving licence and access to a vehicle, as local travel may be required
• Experience in office administration is desirable
• Willingness to undergo a DBS check and any required training