Care Manager

The Role

We are looking for a Care Manager to lead, inspire, and grow our Chiswick branch. You will:

• Manage a high-quality, privately paying client base.
• Lead and motivate a skilled team of Care Professionals.
• Drive innovation and efficiency across operations.
• Play a key role in shaping the future of home care in our community.

This is not just another management role. It is a career-defining opportunity to join an Outstanding-rated team and work alongside experienced leaders including Registered Nurses.

Key Responsibilities

• Work closely with the Franchise Owner to develop and deliver a high-quality private domiciliary care service for older people.
• Promote the highest standards of care and service with a focus on person-centred care.
• Manage client acquisition from first contact to conversion.
• Carry out care planning and risk assessments, ensuring compliance with legal and regulatory requirements.
• Operate quality control systems and conduct assurance visits for clients.
• Handle complaints and incidents, investigate issues, and use findings to drive improvements.
• Submit required reports to regulatory bodies (e.g. CQC, safeguarding).
• Provide inspired leadership, ensuring safe staffing levels and exceptional service.
• Recruit, train, and support Care Professionals and office staff.
• Participate in disciplinary investigations and HR processes.
• Oversee payroll and budgets.
• Maintain accurate and compliant data across platforms.
• Keep up to date with changes in legislation and best practice.
• Network in the local community to raise awareness of Home Instead.

What We’re Looking For

• Extensive care experience with a proven track record in excellent customer service.
• Experience in leading, training and managing a team in domiciliary care.
• Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).
• Excellent knowledge of compliance and legislative requirements under the Care Standards.
• Strong care assessment and care planning skills.
• Good understanding of systems and processes.
• Excellent interpersonal and communication skills.
• Ability to inspire others and build strong working relationships.
• Strong organisation and planning skills.
• Drive and motivation to take on a broad role and develop care services.
• Passion for delivering the highest quality of care.
• Commercial awareness and strong influencing/negotiation skills.
• Evidence of achieving business growth targets.
• Ability to work accurately under pressure and remain calm with multiple priorities.
• Flexibility to meet business demands, including participation in the on-call rota.
• Strong IT skills (Microsoft Office/Google Suite, databases, virtual platforms).
• A valid driving licence and access to a vehicle.

Info

Apply Now

If you want to lead with autonomy, join a branch rated Outstanding by the CQC, and work alongside a highly qualified Care Management team, we would love to hear from you.

Apply today with your CV and take the next step in your care leadership journey.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee mentoring programme
• Free flu jabs
• Free or subsidised travel
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount