About Care in Southend on Sea

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Welcome to Home Instead Senior Care Southend-on-Sea.

We are passionate about changing the way home care is delivered to elderly people by focusing on high quality person centred care. Our aim is to support our clients to stay in their own homes for longer and maintain their independence and dignity.

We provide a caring, responsive and reliable service in the Southend-On Sea and surrounding areas. Poor experiences with family members are our motivation for ensuring our services reflect our own high expectations of how home care should be.

Our objective is to create a unique care plan which is individual to each of our clients, which is flexible and routinely monitored to stimulate and improve their quality of life.

Home Instead CAREGivers are our most important resource, caring and dependable people who will go that extra mile. We have a strict recruitment process which includes enhanced CRB checks and six reference checks. Many of our Caregivers have already had experience of personal care, home help or companionship when they join our team and we build on this with full training and supervision.

We are actively engaged with agencies in the Southend-On-Sea area on a daily basis to improve home care services locally, especially for those clients with Alzheimer's and dementia . Please feel free to visit our office to find out more about how we are changing the face of ageing.

Niven Ramalingum
Home Instead Senior Care
Southend on Sea

You asked me for my impressions of the service provided by Home Instead.  I would put my comments under three headings:   1. Professional I have been really impressed with the efficiency, and professional assurance of the service.  It is clear that the Caregivers you use are properly vetted, trained and supervised.  Care is taken around home health safety issues, proper information is sought in regard to the health and social needs of the client.  There is open record keeping following each visit which remains in the client's home.  There is also follow-up to ensure service is working well.  Lee has been scrupulous in ensuring that our particular needs are met.   2. Personal You make every effort to build a relationship between one caregiver and a client so that confidence and sensitivity is built up. That ensures that the family carer also has confidence and knows that personal information and sensitivity is built up over time.  In our case the companionship aspect has been the vital element of this service and has really made a difference.  Brian was really very worried indeed about a stranger coming into his home to be with him.  He now very much looks forward to Ray's visits.  I also feel confident that You will respond should a particular unexpected need or crisis emerge.   3. Flexible  You have been extremely helpful and flexible with the times so that Brian can have some company during the irregular days when I have outside commitments.  That flexibility has meant that the service is there when we need it rather than to fit in with your organisational needs. To sum up so far I have genuinely felt that the service puts the needs of clients at the core of what it does.  I wish I could say this about my other experiences in seeking help.  Thank you.  I hope and trust that as your service grows you are able to maintain these high standards.   Katherine K - Katherine K