About Care in Telford, Bridgnorth, Market Drayton & Newport

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Jenny Warren

They say time flies when you're having fun, in that case the last five years have been an absolute blast!

It was six years ago that I started Home Instead with my husband Jason with the overwhelming desire to make a difference to people in a really positive way that made me feel proud about what I do.

Back then it was hard to educate those in the know in the Telford, Newport and Bridgnorth area that there was an alternative to traditional, task focused care delivered as fast as possible. My job then was to go out into the community meeting people, going to exhibitions and doing talks to support groups, helping them understand that care based on Companionship, Trust and Friendship is the way forward and that people and families now had a real choice.

Maintaining or even giving back an individuals independance, and seeing the look on family members faces when they realise that we can help in a meaningful way, that not only will help their loved one but also help support the wider family, in often very dificult circumstances, is wonderful.

What we do isn't hard or complicated, its just about being there when we are needed and doing what we have been asked to do. With no calls less than an hour, your loved one and my CAREGiver have the time to get to know eachother and build a lasting relationship. Many of my CAREGivers are seen as friends by their clients and thier families.

My CAREGivers are an amazing group of people, aged from 21-74, from a wide range of backgrounds and with many different experiences and personalities, they are the lifeblood of Home Instead. Many of my fantastic CAREGivers had no formal or paid experience of care but with the right training and support they have blossomed into experts in supporting their individual clients.

In the last 6 years our repuation, both locally and nationally has grown immensely. Families, individuals and professionals come to us because they want the very best care for their loved one, they are not prepared to compromise on this and neither am I. I firmly believe in giving people the care that they want and deserve. We continue to grow and help many epople in many different areas such as Albrighton, Bridgnorth, Codsall, Market Drayton, Much Wenlock, Newport, Shifnal as well as Telford. Although we are now supporting families across three counties each person continues to receive the same high level of care.

Many of my clients have been diagnosed with dementia or are showing eary signs of dementia. I have experienced first hand the joy that those effected by dementia can continue to experience, and at no time is the expression 'living in the moment' so applicable. With the right support there is no reason why a person with dementia cannot continue to live in their own home, safe and well. My personal aim over the next five years is to raise the profile of supporting those effected by dementia, with both practical and emotional support, so that they can not only live in their own home but can continue to be a part of our community for a long as they wish.

I am so excited about the next 6 years, meeting more wonderful clients, developing more amazing CAREGivers and really changing the face of ageing, particularly for those living with dementia.

Jenny Warren
Home Instead Senior Care
Telford, Bridgnorth, Market Drayton & Newport
Our home in Madeley

I cannot praise this company enough for their professionalism and kindness when I needed care for my 89 yr old mother who was experiencing difficulties caring for herself at home. They responded immediately after my frantic telephone call, visiting me at home and going through the options available for my mother. They may not be the cheapest choice but the old adage of ‘you get what you pay for' certainly rang true in comparison to other organisations I contacted e.g. not phoning back, uncertain about what care they could offer, unsuitable times etc. The carer was introduced to Mum before she started, spending time getting to know her and the situation, explaining how she would be helping and how she could assist with dressing and preparing meals. Although Mum was reluctant at first to admit she required help, the carer's consistent attendance and kindness soon allayed the fears and she looked forward to her daily visits, enjoying the company and conversations. The fact that the carers visits where always for an hour ensured that it was not a case of in and out in 15 minutes with no time for companionship as suggested by other companies. The time spent with the carer meant that I could relax knowing my Mum was in safe hands. I would recommend this company unreservedly to anyone requiring care for either themselves or a relative and would like to take this opportunity to thank all the staff for their thoughtfulness, reassurance and attention to detail. - Mrs S, daughter of a client we supported every day in the morning.