Navigating the Journey of Personalised Home Care with Home Instead

The heart of our service starts with a face-to-face consultation. We believe in the power of personal interaction, which sets the foundation for understanding each client’s unique requirements. We arrange to visit at a time that works best for the client and any family members or friends involved.

During this consultation, we explore various aspects of the client’s life, from daily routines and food preferences to medical history and personal interests. It’s not just about the practicalities—knowing if a client enjoys knitting, cooking, or even singing helps us match them with a Care Professional with corresponding skills and interests, ultimately enhancing the quality of care delivered.

Taking all the gathered information, we draft a detailed care plan that encompasses everything from dietary requirements to any specialist care needs, such as dementia support. This living document is continually reviewed and adjusted to accommodate any changes in the client’s needs or circumstances.

Once we’ve covered all the details, we meticulously go through the paperwork, patiently answering any questions to ensure complete understanding and satisfaction before moving forward. We prioritise transparency, making the care plan accessible through our family portal, so clients and relatives can review it whenever they wish. This also ensures the care team is fully prepared for their visits.