Quality Care in East Northants

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Owners Mark and Rosina Darnell

Home Instead East Northants office has been a provider of high quality home care services to the elderly and younger disabled people living in North and East Northants and North Bedfordshire, servicing the principal towns of Rushden/Higham Ferrers, Wellingborough and Kettering and all surrounding towns and villages, for the past 5 years.

The business is owned by husband and wife team Mark and Rosina Darnell, who both share a clear vision of supplying the means for people to remain living with dignity and independently in their own homes with the care and support that their team of CAREGivers provide. Mark and Rosina decided to open a Home Instead office as they both had previous first-hand experience of how hard it was to find good quality care for their own parents.

Offering services ranging from companionship, light housekeeping, meal preparation, personal care and specialist dementia support, Home Instead regards it as a special privilege to look after people with varying needs and conditions, with compassion and empathy. Some clients receive one hour of housekeeping help a week, while for others twenty four hour specialist dementia support is required. Others may only require help during a family break or respite period. The services are completely adaptable and variable to suit client and family requirements.

Discharge from hospital is often a difficult time. Home Instead is able to put personalised care packages in place to meet individual, changing needs, generally within 24 hours. All CAREGivers are trained in reablement, providing person centered care to ensure a return to normal health and wellbeing is optimised during the period of our support.

It is this ethos which drives Mark and Rosina and their team to provide the highest quality of service with thoroughly vetted and trained CAREGivers. All staff have enhanced DBS checks and must provide six references before training begins. The CAREGivers are also carefully selected for their empathy and nurturing qualities, their caring and respectful approach to the elderly and younger disabled people, and their willingness to match their valuable skills with their clients own requirements.

The business is registered with the Care Quality Commission and provides its services to privately paying clients and also the NHS continuing healthcare service, and those with personal budgets and in receipt of direct payments.

The service that we provide is different to many care companies. All support is bespoke and individually planned for each client, with input to the planning always welcome from the client and their families or advocates. Visits are not rushed as Home Instead understand the importance of spending time supporting clients on a social and emotional level as well as getting the necessary 'jobs' done. We concentrate on building relationships between CAREGivers and clients, so continuity of staffing and introductions of CAREGivers to clients are of great importance.

If you would like to know more about the services we provide or are interested in joining a happy and inspired team of CAREGivers please do call us on 01933 678775.

Rosina & Mark Darnell
Home Instead Senior Care
East Northants
I fractured my femur on August 22nd 2013 and had to cancel a holiday to Lake Garda, Italy. I spent the next 12 days in hospital, following the operation to repair my femur and like most impatient people, I was extremely anxious to get home as quickly as possible. However, the hospital staff took a lot of persuading because of my inability to carry out many of the everyday tasks. I eventually convinced them that I would employ a local care company to help me through my early days of rehabilitation .The Higham Ferrers company Home Instead Senior Care was contacted whilst I was still in the hospital, and a programme was discussed and agreed upon. Subsequently I had a carer visit each day for one hour to help me get through the early morning difficulties. Through this period I had the same girl for 80% of the time and she was excellent. On the other occasions her replacement was equally efficient and very pleasant. After 4 ½ weeks and with my recovery going very well we eventually said our goodbyes, the job was done and done quite brilliantly. `Home Instead` absolutely first class – ACJ East Northants   - ACJ - East Northants