About Care in Exeter and East Devon

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Welcome to Home Instead Exeter and East Devon, we are pleased you have found our website.  If you have come across our website looking for care – you have come to the right place!  We have an office based in Budleigh Salterton and a team which provides support for elderly people throughout East Devon.  Our Clients come to us for all aspects of care including home help, personal care and companionship as we offer a very different experience to other care providers.  Perhaps you are looking for some support for yourself or a loved one and knowing why Home Instead is different may be helpful, this is just a brief list of some of the reasons:

Longer Calls:  With calls lasting an hour or longer there are no rushed visits ensuring our clients are treated with utmost dignity and respect.  We believe quality care cannot be delivered in 15-30 minutes and that care is about the person, not merely the task.  Our Clients may opt for a couple of hours support a week, several hours per day or 24 hour care, everybody has individual needs.

Prompt timely calls:  We have implemented IQ Timecard to ensure our CAREGivers arrive on time and stay the full time - every time.  

Quality of CAREGiver: Our CAREGivers receive five days induction training, have an enhanced DBS check and we take up 6 references. They are well known to the office staff and are individually matched to our Clients in terms of hobbies, interests and personalities and they tend to live locally to their client.  This matching enables a trusted relationship to develop in order to optimise client support.  They have all passed the ‘mum and dad’ test, too!

Support for our CAREGivers:  This is a priority, we pay them competitively, provide holiday pay, insurance and mileage and provide an extensive training programme second to none.  In addition to our Induction training  there is a wide variety of in-house training as well as the opportunity to study for professional qualifications, QCF’s in Health & Social Care together and our award winning City & Guilds Dementia Training programme.  We have regular social events and get together’s, operate an Open Door policy in the office and flexible working hours in order they maintain a work/life balance.  Several of our CAREGivers have additional jobs, families and children or animals, others are retired with equally active social lives and commitments.

Genuine Continuity of CAREGiver: Having individually matched our clients with their CAREGiver(s) we send the same CAREGiver (or small team of CAREGivers for larger support needs) to the same client at the time the client requests.

Time of visit:  When a client asks for a specific time of day (for example 8am) we visit at that time, unlike some care providers we do not have a 2 hour tolerance (meaning the 8am call may be considered ‘on time’ between 6am-10am).

Support and Quality Assurance: We have three dedicated Team Leaders with over 60 years combined experience of care.  They support our Clients and CAREGivers providing regular Quality Assurance Visits, Support Visits, Care Plan Reviews and One to One’s.  Our Team Leaders provide an effective link for families, clients and CAREGivers and are responsible for their day-to-day care support.

Individualised Care Plans: Each client is an individual and we recognise everybody has different needs and requirements for care.  Our Care Plans are therefore individually tailored to meet these needs, they also draw on a person’s background and routines.  We are flexible in terms of support and are able to scale care up or down as situations change.  This is one reason we are the provider of choice for those returning from a spell in hospital, following surgery or during convalescence or respite.  Longer call times promote enablement and Home Instead is all about doing ‘with’ not ‘for’ a person thereby encouraging and maintaining independence for longer.  Care Plans are systematically and regularly reviewed for all Clients – they are a living document.

Dementia Support: We are the leading provider of support for people living with dementia.   Three staff members are certified City & Guilds dementia trainers (including Vanessa) and they regularly deliver this extensive programme to CAREGivers.  Longer call times and continuity of well trained, understanding, empathetic care staff are reasons why we are well suited to care of someone with dementia.

Rural Respite:  For those clients living in rural areas we offer a Rural Respite service, with calls of 2 hours or longer – these can often make the difference between living independently at home in the country or being in a care home.

Home Instead Senior Care is an award winning franchise and rated the UK’s No 1 provider of in-home support by Laing & Buisson; we are the UK’s most compliant care provider in terms of CQC inspection.  Home Instead’s compliance lead’s the industry standards - one of the reasons clients refer to us as the ‘Rolls Royce of the care industry’.

Mark and I are supremely grateful to the marvellous team of staff we have at Home Instead Exeter and East Devon, their commitment, passion and drive for providing the best quality home care support is second to none.  We are so proud of the difference Home Instead makes to the lives of those it touches and we feel very fortunate to be able to offer the service to the people of East Devon.

If you or someone you know would benefit from the support only a Home Instead CAREGiver can provide please call us on 01395 200600, we will be very happy to chat through the options – its what we do and, to us it really is personal.

We look forward to hearing from you.


Mark and Vanessa McGlade

Mark & Vanessa McGlade
Home Instead Senior Care
Exeter and East Devon

Due to a change in her personal situation one of our CAREGivers is no longer able to work with us, this is what she wrote -

"You are a fantastic company to work for - I will always promote you to people worthy of working for you.  The staff team are second to none and your ethos is amazing.  Thank you for giving me this time to work for you."

We shall miss you very much NJ, thank you so much for your lovely contribution to Home Instead.

- Mrs NJ, Exmouth