The York Team
Daphne Ellis - General Manager
Daphne joined the team in January 2015.
Previously Daphne has worked in senior management roles within regional publishing.
Her role is to ensure the smooth running of the office, she has a passion for people and processes and hopes that, supports, motivates and inspires the great team at Home Instead.
Daphne is a keen landscape and travel photographer and has many of her pictures published over the years.
Daphne lives in a small village north of York with her partner John who is a landscape gardener, so most of her spare time involves pushing a wheelbarrow. They also open their garden as part of the National Garden Scheme.
Carol Hirst - Care Manager
Carol joined us in 2013 after a friend recommended working for Home Instead. She has over 30 years of experience in the care sector working in a variety of settings. She has worked as a registered manager in the past, but joined Home Instead as a CAREGiver, because she enjoys seeing the difference the right kind of support can make to someone. She soon demonstrated the potential to take on more responsibility and was appointed to the role of Care Manager in 2014. As Care Manger Carol has overall responsibility for the service provided to clients. Carol has 4 children and twin grand-daughters, all of whom keep her busy when she's not working.
Karen Skouras - Recruiter
Karen joined our Home Instead team in early 2016 to head up our activities around recruiting CAREGivers and other staff for our services. She has over 30 years experience in Human Resources, much of it in the NHS but she has also worked with the Police and as an HR Consultant to small businesses. She spends a large proportion of her time in the local community ensuring we recruit the best CAREGivers for our services.
Karen is married to Costa and has a teenage son and a troublesome weimaraner called Shadow who keeps them all fit!
Charlene McGarry - Staff Co-ordinator
Charlene joined the team in May 2015 as Staff Co-ordinator, but had worked as a CAREGiver in the past before taking a promotion opportunity with another care company. Fortunately for us, Charlene missed Home Instead so much that she kept an eye out for an opportunity to rejoin our team and the rest is history!
Charlene is responsible for making sure everyone is in the right place at the right time and matches CAREGivers with clients so that there is the best possible chance of getting on.
In her spare time Charlene spends time with her partner and her son Zac. She is also passionate about kick boxing.
Jack Fisher - Finance & HR Administrator
Jack is our Finance & HR administrator. He really is a ‘Jack of all trades’ with roles including; doing payroll, mileage, billing and chasing up references and CRBs for new CAREGivers to name just a few. Jack started off at Home Instead as an Apprentice Business Administrator and after a successful year at the company he was offered his current job on a permanent basis. Outside of work, Jack is a keen drummer and often finds himself infuriating his colleagues by relentlessly tapping on his desk.
Andy Boast - Head of CAREGiver Experience
Andy joined us in March 2015 as Recruitment & Retention Co-Ordinator and has subsequently taken on the role of Head of CAREGiver Experience.
He has worked in the care sector for over seven years managing supported living services across the York area.
His role is all about our team - building the team and supporting the team. He oversees the process of finding and hiring staff who share the Home Instead ethos and make sure they are supported in the right way so that they remain part of the team! Interviews, one to ones, training and appraisals are just a few of his responsibilities.
Andy is very much into his football and coaches at a junior level on Saturday and Sunday mornings.
Zoe Ziolkowski - Care Quality Co-ordinator
Zoe comes from a retail background and has over 10 years retail management experience, she always wanted to start her own Beauty Business, so in 2012 went to Leeds Beauty Academy to study Beauty, she is now a fully qualified Beauty Therapist.
Zoe got in to care due to her own personal experience, after her Nan, who she is very close to, became ill in 2013. Her own family had to rely on the support of Caregivers and Zoe was very inspired by the work they did, not only to care for her Nan, but for the support those Caregivers gave to the whole family.
In 2013 Zoe become a CAREGiver with Home Instead as she wanted to be able to make a difference to provide help and support for loved ones as those Caregivers had provided to her own family. Zoe believes things happen for a reason and on her first day of training with Home Instead Carol Hirst, who cared for her Nan, was also starting her first day with Home Instead.
Zoe has now taken on the role as Care Quality Co-ordinator working along side and supporting Carol Hirst in her role as Care Manager to ensure that Home Instead is providing the highest standard of care. Zoe's role includes carrying out Service Reviews, Quality Assurance checks, updating care plans, doing spot checks as well as taking on the role of auditing client logs.
Emma Ireland - Office Administrator
Emma started working at Home Instead Senior Care at the end of October 2016 having previously working at a busy GP surgery in York. She lives in York with her husband, two youngest boys and 2 dogs, Stan and Betsy. As the Office Administrator, Emma is responsible for looking after both client and CAREGiver files, as well as preparing documentation for training and meetings. Emma works closely alongside others in the office.
Annette Dowson - Key Player Assistant
Annette joined Home Instead Senior Care in November 2013 after her parents sadly passed away.
She has over 29 years of experience in care; this started by providing day & night care to her mother, at just 8 years old, after she had a stroke.
In 2015 Annette was chosen to be CAREGiver of the year for the North East and Scotland.
Annette has progressed well, taking up the role of Key Player Assistant, carrying out duties such as Alzheimer's & other training, writing care plans, Oncall, service reviews, QAs & CAREGiver Support duties.
Luke Norbury - Owner
Luke worked in banking and in the telecommunications industry for 12 years before becoming a Home Instead Senior Care owner. He was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities in the community. His role is to build relationships with local providers and organisations; look for opportunities for Home Instead to contribute to the local community and to manage the business side of the operation. Luke is also the chair of the York Dementia Action Alliance. Luke has 3 young children so understands how difficult it can be for family members who have to work but also have a loved one who needs support and care throughout the day.
"We are very pleased with Karen. My Dad really enjoys himself and finds Karen good company. She's very friendly, listens well and is very practical and helpful. She is lovely with my dad which make me feel reassured."Caroline - Burnholme