The Wrexham & Flintshire East Team
Registered Care Manager - Myfanwy Williams
Myfanwy Williams previously Myfanwy Diaper joined Home Instead Senior Care Wrexham and Flintshire East in January 2017 as the Registered Care Manager, Born and brought up in Llangollen, Myfanwy is passionate about being able to provide the best home care in North East Wales.
Myfanwy started her career with Wrexham Council Social Care Team whilst in her 20's, she moved on and progressed to become a Registered Manager in her early 30's and has 10 years of experience as a Registered Manager within the Wrexham area.
Daniella Roberts - Quality Assurance Coordinator
Daniella's role is office based customer services, ensuring that our administration duties are the highest quality. Daniella will also be a main Caregiver - Client introducer, ensuring that we meet our promise that no Caregiver should turn up as a stranger.
Daniella is also a key organiser of the Wrexham Memory Cafe at St Giles Church.
Daniella is completing her L3 Health and Social Care qualification,
Matthew Murray-James - Owner
Hello I’m Matthew from Home Instead Wrexham and Deeside. My background is in hospitality and education where I have been a lecturer and manager of a large commercial Equine Centre for the past 5 years. I now live with my partner Samantha who works as a college lecturer for students with learning disabilities.
About 5 years ago my elderly grandmother was starting to show signs of dementia and I had to find her some in the home help. I found it very difficult to get the care she needed and at the time didn’t know about Home Instead. I also lived over 100 miles from her and couldn’t visit every week. At that time I couldn’t provide care for her and how it feels to be far away from my relatives but not being able to care for them self was extremely painful for me and my partner. I needed to know that she was in safe hands but sadly she did not always receive what she deserved.
Why I wanted to join Home Instead
I knew I wanted to do something to make a difference but until I found Home Instead I didn’t know how. I knew that Home instead was right for me as I shared the values and beliefs that they did about ensuring that each person is cared for as if they were a relative themselves.
I want to provide a quality service to this community where they can have the confidence that their loved ones are being cared for and treated with respect and dignity. I will endeavour to be the best home care provider in the area. Please feel free to contact me at any time to discuss yours and your families’ individual needs.
I rarely make comments like this, however, my recent experience makes me break my rules. I had Home Instead Senior Care Wrexham and Flintshire East for my Mother who had an emergency when I was out of the country. I rang Home Instead who responded with a personal visit to my Mother within 5 minutes. No ifs no buts, no questions or delays, they just realised it was a small but important task to resolve immediately, which they did. This was a great relief when I was far away, and delightful good customer service.Mr J (son)