Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
01978 660423 / 01244 957292

Information & Resources

  • I have an Elderly relative who needs some assistance in the home but has never had support before, you come recommended but do I need to go through social services?

No referral is needed through adult social services, Home Instead Senior Care provide a private package of home care services which is tailored to each individual and will put together a package of care that enables your elderly relative to stay at home.  We are also:

Registered and Inspected by (CIW) Care Inspectorate Wales,

Listed on the North Wales Approved Domiciliary Care Providers List

A member of the United Kingdom Home Care Association

To see testamonials click  HERE

 

  • Will it be the same Caregiver/s?

 Yes, we aim to offer good continuity of care, depending on the amount of care visits required, the aim is that all clients will only have between 2 – 4 caregivers*, we will also introduce the carer to your elderly relative, so it is never a stranger turning up.

 We do have a no uniform policy, as we believe that a non uniform approach stops your elderly relative from being hishlighted as a vulnerable adult, it also helps break down the barriers to relationship led person centred care.

 

  • I see you do companionship, meals and home help, but can you help with washing, bathing, and medication reminders.?

 Yes, we provide a full service of home care that included home help, personal care and medication support, ensuring dignity and good communication throughout the delivery of care.

Each package of care is tailor made to meet the needs and requirements of each individual client, click HERE for some examples of care packages we provide.

 

  • Are your Caregivers trained?

Home Instead Senior Care have one of the strictest recruitment and training policies in the UK for caregivers,

All Caregivers will have:

Completed the Home Instead Senior Care training programme, which cover the Social Care Induction Framework, Safeguarding, Medication support, Food hygiene, Emergency First aid, Persona Moving and Handling

Provided 6 references

Hold a current enhanced adult DBS certificate (Criminal record check)

Hold business insurance on their cars, enabling transport for all clients.

 

  • Are you Local.?

 Yes, our office is based in Wrexham, all employees reside locally in Wrexham or Flintshire, you are more than welcome to visit the office at any time during office opening times.

Mon – Fri 9.15am – 4.30pm

 

  • How do you know your Caregiver has arrived on time and has not gone early?

Home Instead Senior Care use an electronic call visit monitoring system, if a Caregiver is running late, or not signalled arrival, an alert will warn the office. We can record arrival and leave times to the second.  The system uses the house phone at no cost to the client rather than mobile phone technology as a more effective way of ensuring the highest level of quality assurance.

 

  • How do we start a package of Care.

If you contact our friendly team on 01978 660423, we will be more than happy to discuss the initial needs of your elderly relative. or click  HERE to complete an enquiry form and we will call you back

We will then book a consultation to discuss the service package needed, this will normally happen in your elderly relative’s home, we always encourage close family to be involved so will book the appointment at a time to suit you.  Myfanwy Williams, Home Instead Senior Cares, Care manager will discuss the needs of your elderly relative and draw up a care plan for our caregivers to follow.  We will aim to start all packages within 72 hours if needed, there is no obligation to start a service, we will allow you and your family time to discuss the services and review contracts.

We do need a signed agreement in place before commencement of services, a copy of all agreements, along with Home Instead Senior Care policies & procedures is provided in the client Journal which will be stored in your relative’s home.

 

  • How do we pay and how much is the cost of Care.?

 

We will discuss payment options at the consultation, we accept Direct Debit payments, BACS payment and Cheques*(additional monthly surcharge applies).

Invoices are sent out on the 1st of each month and will bill for services received the month previous. 

Service charges are available on request.

  • UKHCA Registered

 Home Instead Senior Care provided care to my grandmother who required support with feeding and stimulation. The service they provided was excellent and the carer's were all very helpful, caring and treated nan with the utmost compassion and dignity throughout. They were all very polite and helpful and a great support to me and my sister at a difficult time without them nan would have to have been moved on much sooner. Thanks again you deserve a medal.

Mrs L.