About Home Instead Wrexham & Flintshire East
.Home Instead Wrexham and Flintshire East regard it as a special privilege to look after people with love, care and compassion - and we take our responsibilities seriously.
It’s about quality care, giving our clients their freedom back and making sure they are happy and secure in their own homes. A well-supported team can better support happier clients.
Every one of our clients has a care plan specifically for their own needs. Whether it’s a trip to the park for some fresh air, some help around the house or assistance with shopping, right through to medication reminders and post-operative support we are here to help. We also provide a range of specialist services, which include Alzheimer’s and dementia care,
What’s more, we take the time to carefully match our CAREGivers to clients so that they share common areas of interest and can form an immediate and rewarding bond. We only employ the most caring, considerate and empathetic CAREGivers – people to whom we’d trust with our own parents. It is for this reason that we regard our clients as friends one’s whom we share laughter and smiles with. Our CAREGivers are also carefully selected, are enhanced criminally (DBS) checked and have to provide four references.
That's the difference between others and Home Instead Senior Care. To us it's personal.
So you have an idea of why we are different from other home care agency's we have written 3 short stories of the type of care we deliver. click HERE
Continuity of Care, enabling a client to see the same CAREGiver and to enjoy building a relationship and rapport with that person. The team also has the added benefit of providing specialist personal care where needed including Alzheimer’s, dementia, respite care and support.
Longer Call Visits - Our CAREGivers really get to know their clients and have time to meet their overall needs through the wide range of home help services. majority of calls are 1 hour or more in call duration
CAREGiver - Client Introduction- we aim to send the same CAREGiver as often as possible, and we always introduce the CAREGiver before the first visit, Our CAREGivers really do provide relationship lead companionship
No Uniform - We know a lot of our clients do not want the appearance of a health care assistants visiting every day, the no uniform policy helps break down those boundaries.
Call Monitoring - We monitor call duration and arrival times to ensure no visits are cut short and ensure we arrive on time.
At Home Instead Senior Care, we pride ourselves on providing relationship led person centred care.
Home Instead Senior Care Wrexham and Flintshire East is part of the UK network of over 190 independently owned Home Instead Senior Care offices across Wales, England, Scotland Northern Ireland. as well as being part of the much larger Home Instead Senior Care family operating in 14 countries worldwide, making Home Instead Senior Care the worlds largest home care provider in the world.
I rarely make comments like this, however, my recent experience makes me break my rules. I had Home Instead Senior Care Wrexham and Flintshire East for my Mother who had an emergency when I was out of the country. I rang Home Instead who responded with a personal visit to my Mother within 5 minutes. No ifs no buts, no questions or delays, they just realised it was a small but important task to resolve immediately, which they did. This was a great relief when I was far away, and delightful good customer service.Mr J (son)