About Home Instead Wirral
The Home Instead Senior Care Wirral Team are passionate about delivering high quality care for older people in their own homes where they feel happy and more comfortable. Our carefully selected and friendly CAREGivers help the elderly in Wirral remain independent for as long as possible. Whether it's companionship and company that is needed, help with housework and meals, or more personal care, the Wirral Team provide assurance to the elderly and their families that they are being cared for with dignity and empathy.
The Wirral Team’s story began when co-owner Catharine Chalton was a young teenager and her Grandma had two hip replacements. Catharine realised that things weren't going too well following the surgery due to the poor standard of care and support her Grandma received. Catharine identified the fact that the care available to her Grandma was inadequate and this was an immensely influential factor in Catharine joining the Army and entering the nursing profession. Catharine received exemplary training as a Queen Alexander nurse, standards which she has maintained throughout her nursing career. After nursing many of the service men injured in the Falklands War, Catharine received her commission as an officer at the young age of 24. Throughout her married life Catharine has nursed in Oxfordshire, Liverpool and Wirral. She went on to carry out research into Asthma and Chronic Pulmonary Disease and latterly managed a team of nurses for a pharmaceutical company. Catharine always maintained a great passion for geriatric care and knew she wanted to work in this sector and offer the best care possible.
Catharine’s husband and co-owner Mike Chalton also had a similar experience as a teenager watching his mother who worked and had three children, struggle to manage the care of his elderly Grandfather who was a Dementia sufferer. He felt that the support available to both his Grandfather and the family were inadequate. When Mike and Catharine met they realised that they were both very passionate about caring for the elderly in the UK. Mike went on to have a successful career in the Pharmaceutical industry.
Mike and Catharine listened to a radio programme in 2006 about care standards in Europe and knew they still wanted to make a difference to the lives of elderly people in the UK. They decided they would like to become part of the care sector delivering the highest quality care to people with the utmost dignity and respect. Whilst they were both still working they spent a long time researching the sector and Mike discovered the US Company called Home Instead Senior Care which had just set up in the UK. In 2007, after much searching, they met Trevor Brocklebank the Master Franchisor for the United Kingdom and knew instantly that the Home Instead Senior Care model was just what they were looking for. Trevor’s passion to change the face of ageing was evident and infectious. Mike and Catharine and their Team have never looked back, in fact they look forward to changing even more clients' lives, no matter how big or small their care needs.
Standards are everything and Home Instead only accepts 30% of people who apply for a post with the company. Home Instead only want the best people to look after their clients whether it be for companionship or personal care standards are everything.
The Wirral Home Instead Senior Care Office in Prenton is part of a global network of more than 975 locally owned and operated offices. The dedication and success of the Wirral Franchise speaks for itself. The business has recently experienced huge growth, bringing new CAREGivers and office staff on board.
Home Instead Senior Care, Wirral were instrumental in the development and piloting of the Wirral Rapid Access Service.
Home Instead Senior Care works closely with the local National Health Service to facilitate the timely and safe discharge of patients from hospital to home.
Mike and Catharine are also delighted to have been recognised for their work to date with the following awards;
- NHS North West Dignity in Care Award 2008
- Ceretas Dignity in Care Award – Finalist 2009
- Ceretas Home Care Worker of the Year – North West 2009
- British Franchise Association Franchisee of the Year, Runner Up – 2010
- British Franchise Association, Franchisee of the Year Winner – 2011
"Home Instead Senior Care provides an outstanding service. This not only enabled my mother to remain in her home but they supported the family as well." Graded excellent in all areas on the feedback form, Initial contact and information, Service Feedback, Follow Up. General.14th January 2017 from The daughter of a client from West Kirby